LVMH Customer Service & Operations Coordinator
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Join LVMH in Brussels as a Customer Service & Operations Coordinator, enhancing luxury logistics and client relations in a dynamic environment.
Overview
LVMH Perfumes & Cosmetics, a prestigious division of the LVMH Group, is renowned for its unparalleled portfolio of luxury brands including Dior, Guerlain, Givenchy, and Kenzo. As a leader in the selective market, the company offers a dynamic and innovative work environment that fosters creativity and excellence.
Role & Responsibilities
- Receive and verify incoming goods, ensuring accurate recording of quantities and quality in the system.
- Prepare customer orders with precision, ensuring timely delivery and adherence to luxury packaging standards.
- Manage articles and client databases, maintaining accuracy and accessibility.
- Oversee daily management of sales and support orders, facilitating the distribution of luxury products.
- Introduce and track files, manage returns to uphold customer satisfaction.
- Submit annual declarations to Fost+ & Valipac, contributing to corporate environmental responsibility.
- Provide support to various Maisons, gaining exposure across the LVMH luxury portfolio.
- Optimize logistics processes to enhance efficiency and customer satisfaction through collaboration with internal teams.
- Identify and address potential customer service issues, developing proactive strategies.
Qualifications
- Beginner-level experience in a related field.
- Familiarity with luxury brand operations and standards.
Skills
Experience
Beginner-level experience in customer service or operations within a luxury or related industry.
Education
Bachelor's degree in Business Administration, Logistics, or a related field is preferred.
Workplace
This position is based in Brussels, Brussels-Capital Region, Belgium. Cerulean lists 55 open roles in Brussels, including 5 posted recently. In Belgium as a whole, Cerulean currently features 70 open positions, with 6 posted this week.
Culture
LVMH is celebrated for its commitment to innovation, creativity, and excellence, offering employees a vibrant and collaborative work environment. The company values diversity and provides opportunities for professional growth within its prestigious portfolio of luxury brands.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like LVMH, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Operations and Customer Service Specialist», «Client Services and Logistics Coordinator», «Customer Operations Associate», «Logistics and Customer Support Coordinator», «Client Relations and Operations Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.