- Location
- Seoul Seoul South Korea
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Posted
- Oct 25, 2026
About LVMH
LVMH Moët Hennessy Louis Vuitton, the world leader in luxury, unites more than 75 distinguished Maisons across fashion and leather goods, wines and spirits, perfumes and cosmetics, watches and jewelry, and selective retailing. As an employer, the Group offers a uniquely international environment where heritage, creativity, craftsmanship, and entrepreneurial spirit meet. It cultivates exceptional talent through mobility, mentoring, and rigorous learning, while empowering teams to shape the future of desirable, sustainable luxury. LVMH seeks individuals who combine excellence with curiosity, aesthetic sensibility with business acumen, and respect for tradition with the courage to innovate.
The Customer Experience Coordinator supports customer experience operations across LVMH Perfumes & Cosmetics’ department store, Brand.com, and e-concession channels, with a primary focus on phone support and resolution across digital channels. The role requires 3–4 years of relevant experience, business English, and proficiency with Salesforce Service Cloud and internal systems; it is a permanent, full-time, on-site position.
Role & Responsibilities
- Manage customer inquiries across omnichannel platforms, primarily inbound and outbound phone support, as well as email, Kakao Talk chatbot, and e-retail platforms.
- Respond to inquiries about product information, orders, delivery, and promotions according to the processes of each channel, including department stores, Brand.com, and e-concession platforms.
- Provide prompt, accurate resolutions using product and service knowledge to enhance customer satisfaction.
- Handle customer claims in line with internal policies and procedures; escalate complex or sensitive cases promptly to senior leadership or relevant departments to minimize risk.
- Organize recurring inquiry types to support FAQ updates and improve response scripts.
- Monitor potential consumer issues that could affect brand reputation or operations and promptly update relevant stakeholders.
- Work with the CX Specialist and senior leadership to resolve key customer cases and ensure compliance with internal guidelines.
- Identify process inefficiencies and provide practical operational feedback for improvement.
- Manage daily customer service processes, including exchanges, returns, delivery issues, and post-claim follow-ups.
- Understand data flows between Salesforce Service Cloud (SFSC) and local legacy systems; accurately record and document consultation histories according to data-entry standards.
- Compile and process customer inquiry and claim data to prepare reports for senior management and relevant departments.
- Analyze Voice of Customer (VOC) data to identify trends and areas for improvement for internal sharing.
- Monitor core customer experience metrics, such as NPS, and carry out practical actions to improve them.
Qualifications
- 3–4 years of experience in customer service or related operational roles.
- Expertise and high proficiency in phone support and handling complex complaints.
- Strong interpersonal and communication skills for collaboration with cross-functional teams.
- Experience with Salesforce Service Cloud (SFSC) preferred.
- Operational experience with multichannel tools, including Kakao chatbot, email, and telephony systems.
- Understanding of and adaptability to corporate legacy systems and Order Management Systems (OMS).
- Clear understanding of distribution structures and customer service processes for department stores, Brand.com, and external partner malls (e-concession).
- Business English proficiency required for understanding global system manuals, email correspondence, and basic written communication; functional work use is prioritized over fluency.
- Proactive and open-minded, with a strong sense of ownership.
- Able to prioritize and systematically complete tasks in a multitasking environment.
Skills
Experience
3–4 years in customer service or related operational roles.
Workplace
The role is situated in Seoul, Seoul, South Korea.
Explore jobs in South Korea.
Culture
LVMH fosters a culture where creativity, craftsmanship, and entrepreneurial spirit come together across an exceptional portfolio of luxury Maisons. As an employer, it offers a dynamic, international environment that values excellence, innovation, and the transmission of savoir-faire while encouraging each talent to contribute to the long-term desirability of its brands.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like LVMH, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Service Coordinator», «Customer Care Coordinator», «Customer Support Coordinator», «Client Experience Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.