- Location
- Seoul Seoul South Korea
- Employment
- Contract
- Seniority
- Manager
- Department
- Clienteling, CRM & VIP Relations
- Posted
- Nov 11, 2026
About LVMH
LVMH Moët Hennessy Louis Vuitton, the world leader in luxury, unites more than 75 distinguished Maisons across fashion and leather goods, wines and spirits, perfumes and cosmetics, watches and jewelry, and selective retailing. As an employer, the Group offers a uniquely international environment where heritage, creativity, craftsmanship, and entrepreneurial spirit meet. It cultivates exceptional talent through mobility, mentoring, and rigorous learning, while empowering teams to shape the future of desirable, sustainable luxury. LVMH seeks individuals who combine excellence with curiosity, aesthetic sensibility with business acumen, and respect for tradition with the courage to innovate.
The Customer Experience Assistant Manager supports the CX Manager in executing customer experience strategies and maintaining operational excellence across customer interaction channels. The role covers customer cases, service quality, VOC and performance analysis, team development, and cross-functional projects; it is a temporary, full-time, one-year contract.
Role & Responsibilities
- Support the CX team in managing customer inquiries, complaints, and escalations across multiple channels, ensuring timely, accurate, and customer-centric resolutions (30%).
- Assist the CX Manager in monitoring service quality and reviewing complex customer cases, reimbursement requests, and escalations for compliance with company policies and brand standards (20%).
- Analyze VOC trends, customer feedback, and operational performance data to identify customer pain points and support continuous improvement initiatives (20%).
- Support team development through coaching, onboarding, training coordination, KPI monitoring, and performance follow-up activities (15%).
- Coordinate with cross-functional teams and support CX projects, reporting, process improvements, and customer experience initiatives led by the CX Manager (15%).
Qualifications
- Ideally, 7+ years of experience in Customer Experience, Customer Service, Customer Care Operations, or related customer-facing functions, preferably in luxury, beauty, retail, or e-commerce.
- Customer complaint and escalation management.
- Problem solving and decision making.
- Communication and influencing skills.
- Coaching and team support.
- Stakeholder management.
- Conflict resolution.
- Customer Experience and Customer Journey Management.
- VOC analysis and reporting.
- KPI monitoring and performance analysis.
- CRM systems; Salesforce Service Cloud preferred.
- Advanced Microsoft Excel and PowerPoint.
- Process improvement and project coordination.
Skills
Experience
Minimum 5 years; ideally 7+ years in Customer Experience, Customer Service, Customer Care Operations, or related customer-facing functions.
Workplace
The successful candidate will be located in Seoul, Seoul, South Korea.
Explore jobs in South Korea.
Culture
LVMH fosters a culture where creativity, craftsmanship, and entrepreneurial spirit come together across an exceptional portfolio of luxury Maisons. As an employer, it offers a dynamic, international environment that values excellence, innovation, and the transmission of savoir-faire while encouraging each talent to contribute to the long-term desirability of its brands.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.