LVMH CRM & eCommerce Intern

About %s

LVMH Beauty Iberia is the Iberian division of LVMH Moët Hennessy Louis Vuitton, the world's leading luxury goods conglomerate. Part of the LVMH fragrance and beauty portfolio, the division manages prestigious brands including Givenchy and Kenzo, combining heritage craftsmanship with digital innovation. LVMH Beauty Iberia is committed to fostering a diverse and inclusive workplace that celebrates individual talent and creates equal opportunities for all employees.

Role & Responsibilities

• Support planning and execution of monthly CRM calendar for both brands according to brand guidelines, encompassing product launches, key customer promotions, and other commercial activations
• Create campaigns on Salesforce Marketing Cloud, including asset creation, translation, HTML template development in collaboration with agencies, draft review, audience targeting, and email distribution
• Coordinate with headquarters CRM department for campaign reporting and content validation
• Provide direct support to the Loyalty Program, including curating premium customer activations, organizing masterclasses, and coordinating localized campaigns
• Assist El Corte Inglés field teams across all CRM functions, including sales objectives, clienteling initiatives, and loyalty gift programs
• Conduct training for Beauty Consultants through physical and online seminars, addressing technical issues and delivering performance reporting to maintain CRM visibility at point-of-sale
• Support implementation of automated customer journey workflows across point-of-sale and eCommerce databases
• Monitor Givenchy and Kenzo CRM activations with monthly reporting and comprehensive data analysis
• Execute eCommerce animations for Givenchybeauty.com in alignment with product launches and commercial initiatives coordinated with headquarters teams
• Ensure premium direct-to-consumer experience on Givenchybeauty.com through website optimization, product assortment review, content management, and functionality assessment against brand and market standards
• Produce website reporting to track performance against key performance indicators including sales, traffic, and customer acquisition
• Analyze competitor digital presence and marketing campaigns to develop benchmarking insights for eCommerce and CRM optimization

Qualifications

• Bachelor's degree in Business Administration, Marketing, or related field; Master's degree in Digital Marketing highly valued
• Minimum six months of previous professional experience in CRM and eCommerce environments
• Fluency in English (C1 level) required
• Full-time availability with minimum six-month commitment, with possibility of formalizing an internship agreement with university

Skills

Experience

Beginner professional with a minimum of six months prior experience in CRM and eCommerce contexts. Candidates should demonstrate foundational knowledge of digital marketing practices and practical exposure to customer relationship management and online commerce platforms.

Education

Bachelor's degree in Business Administration or Marketing. Master's degree in Digital Marketing is highly valued.

Workplace

Culture

LVMH Beauty Iberia cultivates a dynamic, inclusive workplace that embraces challenge as opportunity and celebrates individual talent across all levels. The division values diversity and actively promotes equal opportunities throughout the recruitment and employment lifecycle, creating an integrative environment where every perspective contributes to collective success. The internship offers immersion in a world-class luxury organization where creative thinking and digital innovation drive growth.

About %s

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.