LVMH Counter Manager

About LVMH

LVMH Moët Hennessy Louis Vuitton, the world leader in luxury, unites more than 75 distinguished Maisons across fashion and leather goods, wines and spirits, perfumes and cosmetics, watches and jewelry, and selective retailing. As an employer, the Group offers a uniquely international environment where heritage, creativity, craftsmanship, and entrepreneurial spirit meet. It cultivates exceptional talent through mobility, mentoring, and rigorous learning, while empowering teams to shape the future of desirable, sustainable luxury. LVMH seeks individuals who combine excellence with curiosity, aesthetic sensibility with business acumen, and respect for tradition with the courage to innovate.

Role & Responsibilities

• Own and deliver weekly and monthly sales targets, ensuring consistent achievement of KPIs and driving minimum hourly productivity targets with maximised conversion
• Lead, coach and develop the team to deliver high performance, fostering a results-focused culture with clear expectations and accountability
• Deliver a luxury client experience through compelling brand storytelling, personalised service, and consultative fragrance discovery and skincare consultations
• Proactively manage stock to prevent lost sales opportunities, ensuring strong availability of top-selling SKUs and maintaining full tester availability at all times
• Take full ownership of all hotspots, animations and promotional activity, maximising results during peak trade periods and key events
• Maintain the highest standards of cleanliness, tester hygiene, visual merchandising and counter presentation in accordance with all VM guidelines
• Conduct regular coaching, feedback and performance conversations, holding the team accountable to individual targets and ensuring they represent Givenchy as best-in-class Brand Ambassadors
• Ensure accurate and timely completion of all sales reporting and administrative tasks, providing regular qualitative and quantitative feedback on performance and competition to the Retail Manager

Qualifications

• Proven retail management experience of 3–5 years in a luxury or beauty environment
• Demonstrated ability to drive sales performance and lead high-performing teams
• Strong background in luxury, beauty or fragrance retail
• Exceptional communication, organisation and leadership skills
• Results-driven with a proactive and solution-focused mindset
• Passion for the Givenchy brand and delivering a luxury client experience

Skills

Experience

Minimum 3 years of proven retail management experience, preferably in a luxury beauty or fragrance environment, with demonstrated success in driving sales performance and leading high-performing teams.

Education

Not specified in source material; secondary education or retail/beauty qualifications assumed standard for the role.

Workplace

Benefits

Product allowance and LVMH brand discounts; paid parental leave (permanent employees) and birthday leave (eligible teams); wellness benefits including gym discounts and EAP support; annual team events and recognition initiatives; career development across global luxury brands; access to world-class learning platforms.

Culture

LVMH fosters a culture where creativity, craftsmanship, and entrepreneurial spirit come together across an exceptional portfolio of luxury Maisons. As an employer, it offers a dynamic, international environment that values excellence, innovation, and the transmission of savoir-faire while encouraging each talent to contribute to the long-term desirability of its brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.