LVMH Client Engagement Analyst

About LVMH

LVMH Moët Hennessy Louis Vuitton, the world leader in luxury, unites more than 75 distinguished Maisons across fashion and leather goods, wines and spirits, perfumes and cosmetics, watches and jewelry, and selective retailing. As an employer, the Group offers a uniquely international environment where heritage, creativity, craftsmanship, and entrepreneurial spirit meet. It cultivates exceptional talent through mobility, mentoring, and rigorous learning, while empowering teams to shape the future of desirable, sustainable luxury. LVMH seeks individuals who combine excellence with curiosity, aesthetic sensibility with business acumen, and respect for tradition with the courage to innovate.

Role & Responsibilities

• Assist with the execution and monitoring of CRM and customer engagement projects alongside the Senior Manager
• Identify and evaluate new content formats and engagement approaches aligned with luxury brand standards
• Measure customer engagement metrics and perceived value to identify targeting opportunities
• Explore artificial intelligence applications, predictive scoring methodologies, and emerging innovation trends in customer engagement
• Develop and document strategic frameworks, playbooks, and methodological guides for the CRM and clienteling community
• Support cross-functional collaboration within the Digital division to ensure alignment of customer engagement initiatives

Qualifications

• Currently enrolled in a Bac+4/5 programme at a business school, university, or specialized marketing or project management institution
• Previous internship or apprenticeship experience in consulting, project management, retail operations, or CRM environments (preferred)
• Strong affinity for the luxury sector and demonstrated understanding of its distinctive requirements
• Proficiency with artificial intelligence tools, both generative and analytical
• Advanced capability in project structuring and organizational methodology
• Excellent analytical and synthesizing skills with rigorous methodological approach
• Strong ability to integrate qualitative and emotional indicators with business performance metrics

Skills

Experience

Entry-level or first apprenticeship experience in consulting, project management, retail, or CRM is preferred but not required. Demonstrated intellectual curiosity about luxury, customer engagement, and emerging technologies is essential.

Education

Currently pursuing or recently completed a Bac+4/5 degree in commerce, business administration, marketing, or specialized project management from an accredited institution.

Workplace

Benefits

Restaurant meal vouchers, 75% reimbursement of public transportation pass, preferential access to fitness facilities, complimentary electric bicycles for commuting.

Culture

LVMH fosters a culture where creativity, craftsmanship, and entrepreneurial spirit come together across an exceptional portfolio of luxury Maisons. As an employer, it offers a dynamic, international environment that values excellence, innovation, and the transmission of savoir-faire while encouraging each talent to contribute to the long-term desirability of its brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.