LVMH Business Manager

About LVMH

LVMH Moët Hennessy Louis Vuitton, the world leader in luxury, unites more than 75 distinguished Maisons across fashion and leather goods, wines and spirits, perfumes and cosmetics, watches and jewelry, and selective retailing. As an employer, the Group offers a uniquely international environment where heritage, creativity, craftsmanship, and entrepreneurial spirit meet. It cultivates exceptional talent through mobility, mentoring, and rigorous learning, while empowering teams to shape the future of desirable, sustainable luxury. LVMH seeks individuals who combine excellence with curiosity, aesthetic sensibility with business acumen, and respect for tradition with the courage to innovate.

Role & Responsibilities

• Set sales targets for team members aligned with company expectations and drive achievement or exceedance of targets
• Proactively sell Parfums Givenchy products and provide luxury-standard service to customers
• Lead and coach team members to ensure awareness of and achievement of sales and service objectives
• Implement cross-category selling strategies to increase average transaction value (ATV) and average transaction units (ATU)
• Educate and train team members on product use, heritage, and benefits of Parfums Givenchy offerings
• Demonstrate products through flash makeovers and confidently explain product benefits to customers
• Manage stock levels in partnership with the Area Manager to maintain optimal inventory
• Proactively grow business through events, appointments, and return customer bookings
• Monitor and ensure achievement of Mystery Shopping targets to maintain service standards
• Identify coaching and development opportunities for team members and provide support through training
• Manage operational and administrative tasks to the highest standard
• Participate in merchandise management in line with corporate guidelines
• Act as an expert resource to other Account Managers and support Area Managers in talent development and succession planning
• Build and maintain positive relationships with store management and adhere to all store policies
• Carry out additional duties as directed by management

Qualifications

• Minimum 5 years of luxury retail management experience, preferably in beauty or fragrance
• Fluent in English
• Proficient in retail software and Microsoft Office Suite
• In-depth knowledge of makeup, skincare, and fragrance products
• Strong understanding of sales techniques and customer service best practices in luxury retail
• Proven ability to train and coach a team effectively

Skills

Experience

Minimum 5 years of proven experience in luxury retail management, preferably in the beauty or fragrance sector. Demonstrated success in leading retail teams, driving sales performance, and delivering exceptional customer service in a high-end environment is essential.

Education

Below Bachelor's degree level (secondary education or equivalent vocational qualifications accepted)

Workplace

Culture

LVMH fosters a culture where creativity, craftsmanship, and entrepreneurial spirit come together across an exceptional portfolio of luxury Maisons. As an employer, it offers a dynamic, international environment that values excellence, innovation, and the transmission of savoir-faire while encouraging each talent to contribute to the long-term desirability of its brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.