LuxExperience HR Shared Services Advisor

About LuxExperience

LuxExperience is a global luxury e-commerce group whose portfolio includes Mytheresa, NET-A-PORTER and MR PORTER, bringing together distinctive retail identities and deep expertise in serving discerning customers. At the intersection of fashion, technology and personalised service, the group encompasses professional disciplines ranging from buying and editorial to digital product, data, logistics and client relations. Its employer proposition lies in the combination of specialist luxury knowledge and the operational complexity of international online retail. For professionals drawn to a digitally driven luxury landscape, LuxExperience offers a setting where commercial judgement, creative sensitivity and service excellence meet.

Role & Responsibilities

• Assess and respond to routine employee relations matters, evaluate individual circumstances, determine next steps, and identify when escalation to the HR Business Partner or another appropriate function is warranted.
• Prepare and coordinate employment-related documentation, ensuring communications accurately reflect approved employment actions, applicable policies, and individual employee circumstances.
• Guide employees and managers on interpreting and applying HR policies and processes; assess individual circumstances and determine appropriate responses or escalation through the Workday ticketing system.
• Support the Benefits team with maternity and paternity processes.
• Manage the employee leaver process and conduct exit interviews.
• Manage and maintain employee personnel records and ensure HR systems remain accurate and up to date.
• Work closely with Payroll to support managers and employees with Workday-related questions and processes.
• Partner with HR Business Partners and Recruitment to support HR processes and employee lifecycle activities, providing guidance and coordination as needed.
• Manage and coordinate employee activities, including onboarding, offboarding, right-to-work checks, HR system updates, and tracking employee status changes, leaves, fixed-term arrangements, visas, and allowances.
• Support and independently manage assigned HR projects and initiatives as required.
• Audit HR data and processes regularly to identify discrepancies, compliance risks, and root causes; determine or recommend corrective actions and escalate issues as necessary to ensure data integrity and compliance.
• Identify opportunities to improve HR processes and employee service delivery, evaluate potential solutions, and recommend process improvements to HR leadership.
• Coordinate the U.S. HR Shared Services Team's day-to-day workload to meet service levels and customer expectations; support workload prioritization, guide and train team members, and identify opportunities to improve team effectiveness.
• Ensure company values are reflected in all aspects of the role.

Qualifications

• Proven experience in HR operations, shared services, or a similar HR role supporting a fast-paced organization.
• Experience providing HR guidance to employees and managers and applying HR policies and processes to individual circumstances.
• Ability to assess sensitive employee and HR matters, exercise sound judgment, maintain confidentiality, and determine appropriate resolution, documentation, and escalation.
• Discreet, professional, and well presented, with excellent communication skills.
• Articulate, with excellent writing skills and strong attention to detail.
• Exceptionally well organized and efficient.
• Empathy, a strong work ethic, and a good sense of humor.
• Service-driven, with the ability to work to stringent deadlines.
• Proactive, able to demonstrate initiative and identify opportunities to continuously improve HR services to the business.
• Expert knowledge of MS Office, specifically Excel, Outlook, and Word, and Google Workspace.
• Knowledge of and experience with Workday preferred.

Skills

Benefits

401(k) plan with contributions from the employee and company; discount portal for items such as theme park and cinema tickets; staff discount and exclusive staff sales; medical, dental, and vision insurance; commuter benefit and flexible spending; supportive team environment.

Culture

LuxExperience brings the exacting standards of luxury into the fast-moving world of digital commerce, placing attention to detail, customer understanding and innovation at the heart of its working culture. Its professional environment brings together creative, commercial and technological expertise, with a shared focus on delivering a refined, highly personalised customer experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.