Louis Vuitton Vice President, Client Service Center
- Employment
- Full-Time
- Seniority
- Executive
- Compensation
- $330,000–400,000/year
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jun 22, 2026
About Louis Vuitton
Founded in Paris in 1854, Louis Vuitton stands among the world’s most emblematic luxury maisons, renowned for exceptional craftsmanship, innovation, and the art of travel. As an employer, the Maison offers a distinctive environment where heritage and modernity meet, inviting talents to contribute to a global culture of excellence across retail, design, craftsmanship, client experience, operations, and corporate functions. Louis Vuitton values curiosity, precision, creativity, and entrepreneurial spirit, supporting employees through international opportunities, learning pathways, and a strong commitment to savoir-faire. Its teams are united by a shared ambition to craft enduring desirability and deliver exceptional experiences worldwide.
Louis Vuitton VP Client Service Center role in Irving, Texas—lead 300+ team, drive operational excellence and revenue growth.
Role & Responsibilities
- Lead and manage operations of a 300+ person workforce, monitoring daily performance across people and commercial metrics
- Strategize revenue generation and team deployment across inbound calls, chat, and outbound clienteling channels
- Develop and implement performance optimization initiatives targeting productivity, fraud rate, handle time, service level, and client satisfaction
- Partner with New York Corporate teams on sales forecasting, growth opportunities, and workforce needs planning
- Collaborate with functional directors to identify technological and operational solutions that enhance client experience
- Establish and maintain operational excellence in workforce management, scheduling, fraud prevention, and demand forecasting
- In conjunction with the Training Director, develop and deliver training programs that elevate client experience and service standards
- Champion brand excellence standards across the organization, ensuring consistent delivery aligned with Louis Vuitton expectations
- Align CSC strategy with product launch plans and broader North America initiatives
- Build and maintain key relationships across retail networks, corporate teams, and global colleagues to maximize CSC partnerships
- Partner with the Director of Innovation to maximize operational efficiencies and client experience through technology and AI adoption
- Cultivate an innovative, creative, and inclusive team mindset dedicated to continuous improvement
Qualifications
- 15+ years of experience in client service, customer experience, or related positions in complex, high-volume, growth-oriented business environments
- Significant proven experience leading customer experience or contact center teams
- Demonstrated expertise in designing and managing retention and loyalty strategies
- Strong analytical and insights capabilities with ability to translate data analysis into actionable business recommendations
- Luxury brand sensibility with deep understanding of elevated client experience standards and brand expectations
- Proven ability to simplify complex situations and focus on value creation and operational effectiveness
Skills
Experience
15+ years in client service and customer experience leadership roles within complex, high-volume, and growth-oriented business settings
Workplace
This position is based in Irving, Texas, USA, within easy reach of Dallas.
Compensation
The base compensation for this position ranges from USD 330,000 to USD 400,000 per annum.
Benefits
Medical, dental, and vision insurance; short and long-term disability coverage; various paid time off programs; employee discount and perks; two retirement plans with employer contributions
Culture
Louis Vuitton fosters a culture rooted in heritage, craftsmanship, and a relentless pursuit of excellence, where employees contribute to one of the world’s most iconic luxury maisons. Its workplace environment combines creativity, precision, and international collaboration, offering teams the opportunity to grow within a brand that values innovation, client experience, and long-term savoir-faire.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Louis Vuitton, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «VP of Customer Experience Operations», «Senior Vice President, Service Excellence», «Director of Client Services», «Chief Customer Operations Officer», «VP of Contact Center Management», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.