Louis Vuitton Universe Manager
- Employment
- Full-Time
- Seniority
- Senior
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Aug 18, 2026
About Louis Vuitton
Founded in Paris in 1854, Louis Vuitton stands among the world’s most emblematic luxury maisons, renowned for exceptional craftsmanship, innovation, and the art of travel. As an employer, the Maison offers a distinctive environment where heritage and modernity meet, inviting talents to contribute to a global culture of excellence across retail, design, craftsmanship, client experience, operations, and corporate functions. Louis Vuitton values curiosity, precision, creativity, and entrepreneurial spirit, supporting employees through international opportunities, learning pathways, and a strong commitment to savoir-faire. Its teams are united by a shared ambition to craft enduring desirability and deliver exceptional experiences worldwide.
Louis Vuitton Universe Manager role in Vienna, Austria – lead product categories, manage teams, drive sales and client experience at LVMH flagship boutique.
Role & Responsibilities
- Take full ownership of sales performance and KPIs for assigned product categories, driving growth aligned with store and seasonal targets
- Design and lead category-specific action plans, training initiatives, and campaigns to maximize sell-through across all client segments
- Manage and develop Team Managers and Client Advisors within the product scope, including recruitment, coaching, and succession planning
- Set individual and team sales targets, assess performance, and create tailored development plans
- Lead by example on the shop floor to ensure exceptional product knowledge and client service delivery
- Collaborate with other Universe Managers, Store Director, and head office to align priorities with launches, events, and campaigns
- Partner with Merchandising and Head Office to share market insights, optimize stock levels, assortment, and product availability for local clientele
- Maintain operational excellence, inventory accuracy, audit readiness, and ensure all Louis Vuitton standards and policies are implemented
- Oversee staffing, scheduling, and absence management to ensure smooth daily operations
- Manage high-profile client relationships and ensure exceptional service in a social professional setting
Qualifications
- Minimum 5+ years of management experience in luxury retail or closely related field
- Demonstrated track record in high-level client development and managing larger teams in international, multicultural settings
- Strong understanding of luxury client experience and ability to elevate it in a fast-paced retail environment
- Proven experience dealing with high-end clientele and attending formal social and professional engagements
- Exceptional interpersonal communication skills and coaching abilities
- Strong animation and presentation skills with ability to lead workshops and inspire audiences
- Fluent English and strong German language skills (additional languages preferred)
- Willingness and ability to travel across Europe and internationally to accompany clients on business trips, including weekends
Skills
Experience
Minimum 5 years of management experience in luxury retail or a strongly related field, with a demonstrated track record in high-level client development. Proven expertise in developing and leading larger teams in international, multicultural environments towards performance excellence. Direct experience managing high-end clientele and fostering exceptional luxury client experiences.
Workplace
This position is based in Vienna, Vienna, Austria.
Benefits
Individual training and development opportunities within the LVMH Group; attractive employee discounts on Louis Vuitton products; referral program with bonus rewards; participation in exclusive events in Germany and abroad; monthly lunch allowance; beauty services including hairdresser and manicure appointments; company pension scheme; access to exclusive corporate benefits and partner offers.
Culture
Louis Vuitton fosters a culture rooted in heritage, craftsmanship, and a relentless pursuit of excellence, where employees contribute to one of the world’s most iconic luxury maisons. Its workplace environment combines creativity, precision, and international collaboration, offering teams the opportunity to grow within a brand that values innovation, client experience, and long-term savoir-faire.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Louis Vuitton, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Product Universe Director», «Category Leadership Manager», «Retail Universe Lead», «Store Category Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.