Louis Vuitton Universe Manager

About Louis Vuitton

Founded in Paris in 1854, Louis Vuitton stands among the world’s most emblematic luxury maisons, renowned for exceptional craftsmanship, innovation, and the art of travel. As an employer, the Maison offers a distinctive environment where heritage and modernity meet, inviting talents to contribute to a global culture of excellence across retail, design, craftsmanship, client experience, operations, and corporate functions. Louis Vuitton values curiosity, precision, creativity, and entrepreneurial spirit, supporting employees through international opportunities, learning pathways, and a strong commitment to savoir-faire. Its teams are united by a shared ambition to craft enduring desirability and deliver exceptional experiences worldwide.

Role & Responsibilities

• Foster a client-centric mindset across all store levels, with a strong focus on developing the local clientele
• Design, implement and drive all client development activities in store, ensuring clients are nurtured across the full pyramid from first-time buyers to top clients through dedicated action plans
• Ensure structured organization of daily, weekly and monthly clienteling actions to drive outreach, appointments, conversion, average basket and top client growth across a store team of 150+
• Collaborate closely with Team and Universe Managers to maximize sales across categories through tailored client initiatives supporting launches, animations, strategic priorities and daily business
• Own and develop all Private Client Relations activities in store, building strong relationships with existing and future top clients and ensuring retention and growth through personalized action plans
• Supervise and support Client Development Managers in organizing local events and in-store animations, ensuring sales targets are met or exceeded
• Work closely with regional head office teams to share market insights and ideas that maximize local client development opportunities in line with brand standards
• Take full accountability for store results across CRM, client development and PCR KPIs
• Design, implement and drive all Client Experience and Hospitality activities in store, ensuring managers and teams deliver the Louis Vuitton Promise to every client
• Supervise and support the client experience team, ensuring KPIs are met through coaching and a client-centric approach among hosts and Client Advisors
• Partner with the Retail Learning team on client experience topics and implement training strategies at store, team and individual level
• Develop creative concepts for the private floor for daily appointments and product, event or PR activations, while ensuring ROI is tracked
• Strengthen the Louis Vuitton hospitality concept in store through hosting excellence, appointment culture, private floor usage, tools and training
• Lead and develop the Client Development Managers and the Team Manager in charge of client experience, providing regular coaching and feedback
• Build a strong team through recruitment, talent development and succession planning with the Store Director, HR Business Partners and other stakeholders
• Organize the team efficiently according to business needs, ensure smooth daily operations, motivate the team, encourage innovation and act as a role model
• Lead by example on the shop floor as floor manager, host and appointment support
• Collaborate with peer Universe Managers and the Store Director to form a strong leadership team and deputize when needed
• Partner with the Operations Manager and head office teams to drive operational excellence and maintain audit readiness

Qualifications

• Minimum 5+ years management experience in luxury retail or a strongly related field
• Demonstrated track record in high-level client development
• Proven ability to develop larger teams in an international, multicultural setting
• Strong understanding of the luxury client experience and ability to elevate it in a fast-paced retail context
• Track record in dealing with high-end clientele and ability to interact with high profile clients smoothly in social professional settings
• Advanced coaching skills
• Strong animation and presentation skills with ability to animate workshops and presentations in front of larger audiences
• Fluent English and strong German language skills; additional relevant languages a plus
• Willingness and ability to travel across Europe and internationally to accompany clients on business trips, including some weekends

Skills

Experience

Minimum 5+ years of management experience in luxury retail or a strongly related field, including a demonstrated track record in high-level client development and proven ability to lead larger teams in an international, multicultural setting.

Education

Not specified

Workplace

Benefits

Individual training and development opportunities within the LVMH Group; attractive employee discounts on Louis Vuitton products; referral program with bonus rewards; participation in exclusive events in Germany and abroad; monthly lunch allowance; beauty services such as hairdresser or manicure appointments; company pension scheme; access to exclusive corporate benefits and partner offers

Culture

Louis Vuitton fosters a culture rooted in heritage, craftsmanship, and a relentless pursuit of excellence, where employees contribute to one of the world’s most iconic luxury maisons. Its workplace environment combines creativity, precision, and international collaboration, offering teams the opportunity to grow within a brand that values innovation, client experience, and long-term savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.