Louis Vuitton Universe Manager
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 7, 2026
About Louis Vuitton
Louis Vuitton is a global maison within the LVMH group, renowned for craftsmanship, heritage and innovation across fashion and leather goods. As an employer, the brand emphasizes rigorous client service standards, mentorship-driven talent development and cross-border career mobility within the luxury retail ecosystem.
Louis Vuitton seeks a Universe Manager in Hefei, China to lead store teams, drive sales and manage VIP client relations.
Role & Responsibilities
- Lead, coach and develop store managers and team leaders; identify training needs and implement individual development plans in partnership with sales trainers.
- Recruit talent and execute succession plans in coordination with the Store Manager/Director to ensure leadership continuity.
- Set and manage individual and team sales targets, monitor performance against KPIs and deploy corrective actions where necessary.
- Create a client-centric store environment, personally handle VIP clients and escalated complaints to uphold the brand’s service standards.
- Support advisors in building long-term client relationships and improve client satisfaction through feedback analysis and service enhancements.
- Design and implement action plans to maximise product performance, leveraging merchandising, CRM, training and events.
- Lead monthly and seasonal business reviews; plan and run large-scale campaigns, events and VIP initiatives to increase brand visibility and engagement.
- Ensure implementation of company policies, brand standards and store workflows; oversee inventory management and facility maintenance.
- Act as strategic partner to the Store Manager for annual planning, budgeting, workforce planning and flagship launches.
- Provide on-floor leadership by modelling sales excellence, coaching advisors in real time and driving conversion, attach rates and client retention.
Qualifications
- Minimum five years of progressive experience in luxury retail management with responsibility for people leadership and sales delivery.
- Proven track record of developing managers and driving team performance in a premium or ultra-premium retail environment.
- Demonstrable experience managing VIP clients, resolving complex service issues and maintaining high client experience standards.
- Strong commercial acumen with experience in KPI monitoring, business reviews and executing local store initiatives.
- Capacity to manage operational duties including inventory control, workforce planning and coordination with retail partners.
Skills
Experience
Minimum 5 years of progressive experience in luxury retail management, including direct responsibility for team leadership, sales targets and store operations.
Education
Bachelor’s degree preferred; equivalent professional experience in luxury retail will be accepted.
Workplace
The role is situated in Hefei, Anhui, China.
Culture
Louis Vuitton fosters a performance-oriented, client-centric culture anchored in artisanal excellence and attention to detail. The maison prizes mentorship, internal mobility and the development of leaders who embody its service standards and heritage.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Louis Vuitton, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Department Manager (Store)», «Retail Floor Manager», «Store Team Manager», «Client Experience Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.