Louis Vuitton Team Manager

About Louis Vuitton

Founded in Paris in 1854, Louis Vuitton stands among the world’s most emblematic luxury maisons, renowned for exceptional craftsmanship, innovation, and the art of travel. As an employer, the Maison offers a distinctive environment where heritage and modernity meet, inviting talents to contribute to a global culture of excellence across retail, design, craftsmanship, client experience, operations, and corporate functions. Louis Vuitton values curiosity, precision, creativity, and entrepreneurial spirit, supporting employees through international opportunities, learning pathways, and a strong commitment to savoir-faire. Its teams are united by a shared ambition to craft enduring desirability and deliver exceptional experiences worldwide.

Role & Responsibilities

• Recruit, lead, motivate, and coach the team to support strong performance, commercial success, and exceptional client experiences.
• Identify training needs and ensure team members receive appropriate training and development opportunities.
• Conduct regular performance evaluations and provide constructive feedback to support team members’ growth.
• Embody LVMH culture and values, acting as a culture ambassador and fostering alignment across the team.
• Maintain comprehensive knowledge of the store’s product offering, including product features and benefits.
• Oversee the team’s product assortment, inventory levels, and product presentation.
• Drive sales performance by setting and achieving team sales targets and implementing effective sales strategies.
• Collaborate with other Team Managers, Department Managers, and visual merchandising teams to optimize store layout and product placement.
• Create exceptional client experiences and inspire clients through the team’s service.
• Ensure the team conveys savoir-faire and heritage through the selling ceremony.
• Monitor client feedback and implement improvements to enhance satisfaction within the team’s area of responsibility.
• Give meaning to client-experience measurement and lay the foundations for a client-centric culture.
• Motivate the team to use client service tools effectively and identify related training needs.
• Work with the Department Manager to help teams understand the root causes of service issues and develop solutions.
• Coach teams in supporting client-experience initiatives within the department.
• Oversee operational processes in close collaboration with Operations, including shipping and receiving, inventory management, and efficient workflows.
• Maintain a well-organized, clean, and visually appealing team environment to attract and retain clients.
• Ensure compliance with company policies and procedures, as well as local laws and regulations, within the team’s area of responsibility.

Qualifications

• Proven ability to recruit, lead, motivate, and coach a team to achieve commercial success and deliver exceptional client experiences while fostering a culture aligned with LVMH values.
• Comprehensive product knowledge and the ability to manage product assortment, drive sales performance, set and achieve targets, and collaborate to optimize store layout and product placement.
• Client-centric approach, with a commitment to creating exceptional experiences through storytelling and conveying savoir-faire and heritage in the selling ceremony.
• Ability to oversee operational processes, manage inventory, maintain efficient workflows, and ensure an organized, compliant team environment.
• Ability to identify training needs, conduct performance evaluations, provide constructive feedback, and support team members’ development, particularly in client service.

Skills

Experience

Minimum 5 years

Culture

Louis Vuitton fosters a culture rooted in heritage, craftsmanship, and a relentless pursuit of excellence, where employees contribute to one of the world’s most iconic luxury maisons. Its workplace environment combines creativity, precision, and international collaboration, offering teams the opportunity to grow within a brand that values innovation, client experience, and long-term savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.