Louis Vuitton Team Manager - Client Services
- Employment
- Full-Time
- Seniority
- Manager
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Aug 24, 2026
About Louis Vuitton
Founded in Paris in 1854, Louis Vuitton stands among the world’s most emblematic luxury maisons, renowned for exceptional craftsmanship, innovation, and the art of travel. As an employer, the Maison offers a distinctive environment where heritage and modernity meet, inviting talents to contribute to a global culture of excellence across retail, design, craftsmanship, client experience, operations, and corporate functions. Louis Vuitton values curiosity, precision, creativity, and entrepreneurial spirit, supporting employees through international opportunities, learning pathways, and a strong commitment to savoir-faire. Its teams are united by a shared ambition to craft enduring desirability and deliver exceptional experiences worldwide.
Louis Vuitton Services Europe seeks a Team Manager for Client Services in Brussels to lead Client Advisors and drive luxury service excellence.
Role & Responsibilities
- Lead and inspire a talented team of Client Advisors while fostering a culture of sophistication and exceptional service
- Coach and develop team members through personalized action plans and constructive feedback
- Analyze sales trends and client feedback to develop innovative strategies that maintain competitive advantage in luxury service delivery
- Champion high-quality client interactions across calls and digital platforms in alignment with Louis Vuitton brand standards
- Strategically manage call flow operations while upholding a client-centric approach that exceeds expectations
- Manage traffic flow and coordinate with Performance Management for optimal staffing during peak seasons
- Oversee quality assessments across all communication channels to continuously refine client interactions
- Directly support and drive key initiatives under the guidance of the CSC Manager
- Collaborate closely with HR to nurture team talent, manage performance reviews, and guide career progression
Qualifications
- Proven leadership experience in customer service or call center environments, ideally within the luxury sector
- Strong proficiency in English (additional languages such as German, Italian, Spanish, or French are advantageous)
- Advanced proficiency in Microsoft Excel and reporting/analytics tools such as Power BI
- Strong analytical skills combined with excellent communication abilities across all business levels
- Flexibility to work shifts (8am to 8pm), including weekends and public holidays
Skills
Experience
Minimum 3 years of proven leadership experience in customer service or call center environments, preferably within the luxury sector. Demonstrated track record of building and developing high-performing teams while maintaining client satisfaction and operational excellence.
Education
Not specified; secondary education (completed baccalaureate or equivalent) or higher education in business management, customer service, or related field is typically expected for this managerial level.
Workplace
This position is based in Brussels, Brussels-Capital Region, Belgium.
Benefits
Private health insurance covering hospitalization and ambulatory care; group insurance including pension plan, life insurance, and disability coverage; hybrid working (2 days per week from home after 4 months of seniority); working from abroad up to 15 days per year after 4 months of seniority; 13th month payout option through Warrants; meal vouchers of €8 net per day worked; full coverage of SNCB train costs; transportation reimbursement for home-office commute.
Culture
Louis Vuitton fosters a culture rooted in heritage, craftsmanship, and a relentless pursuit of excellence, where employees contribute to one of the world’s most iconic luxury maisons. Its workplace environment combines creativity, precision, and international collaboration, offering teams the opportunity to grow within a brand that values innovation, client experience, and long-term savoir-faire.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Louis Vuitton, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Services Team Leader», «Customer Service Operations Manager», «Call Center Team Supervisor», «Client Advisor Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.