Louis Vuitton Team Manager - Client Services
- Employment
- Full-Time
- Seniority
- Supervisor
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jun 4, 2026
About Louis Vuitton
Founded in Paris in 1854, Louis Vuitton stands among the world’s most emblematic luxury maisons, renowned for exceptional craftsmanship, innovation, and the art of travel. As an employer, the Maison offers a distinctive environment where heritage and modernity meet, inviting talents to contribute to a global culture of excellence across retail, design, craftsmanship, client experience, operations, and corporate functions. Louis Vuitton values curiosity, precision, creativity, and entrepreneurial spirit, supporting employees through international opportunities, learning pathways, and a strong commitment to savoir-faire. Its teams are united by a shared ambition to craft enduring desirability and deliver exceptional experiences worldwide.
Louis Vuitton Services Europe seeks Team Manager for UK & Nordics markets in Brussels. Lead Client Advisors team with proven luxury service expertise.
Role & Responsibilities
- Lead and inspire a talented team of Client Advisors, fostering a culture of sophistication and exceptional service
- Coach and develop team members through personalized action plans and constructive feedback
- Analyze sales trends and client feedback to develop innovative service strategies aligned with luxury retail standards
- Champion high-quality client interactions across calls and digital platforms, ensuring consistency with Louis Vuitton's brand values
- Strategically manage call flow operations while maintaining a client-centric approach that exceeds service expectations
- Manage traffic flow and coordinate with Performance Management for optimal staffing during peak seasons
- Oversee quality assessments across all communication channels and refine client interactions continuously
- Support and drive key initiatives under the guidance of the CSC Manager
- Collaborate with HR to nurture talent within the team, focusing on performance reviews and career progression
Qualifications
- Fluency in English plus proficiency in at least one additional language (French, Spanish, Italian, German, Danish, Swedish, Norwegian, Finnish, or Polish)
- Proven leadership experience in customer service or call center environments, ideally within the luxury sector
- Advanced proficiency in Microsoft Excel and reporting/analytics tools such as Power BI
- Flexibility to work shifts from 8am to 8pm, including weekends and public holidays
Skills
Experience
Minimum 3 years of proven leadership experience in customer service or call center environments, preferably within the luxury sector or comparable client-facing industries.
Education
Not specified; secondary education or equivalent assumed as minimum requirement for this supervisory role.
Workplace
This position is based in Brussels, Brussels-Capital Region, Belgium.
Culture
Louis Vuitton fosters a culture rooted in heritage, craftsmanship, and a relentless pursuit of excellence, where employees contribute to one of the world’s most iconic luxury maisons. Its workplace environment combines creativity, precision, and international collaboration, offering teams the opportunity to grow within a brand that values innovation, client experience, and long-term savoir-faire.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Louis Vuitton, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Services Team Lead», «Customer Service Supervisor», «Team Lead - Contact Center Operations», «Client Advisors Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.