Louis Vuitton Store Support Coordinator
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- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Aug 18, 2026
About Louis Vuitton
Founded in Paris in 1854, Louis Vuitton stands among the world’s most emblematic luxury maisons, renowned for exceptional craftsmanship, innovation, and the art of travel. As an employer, the Maison offers a distinctive environment where heritage and modernity meet, inviting talents to contribute to a global culture of excellence across retail, design, craftsmanship, client experience, operations, and corporate functions. Louis Vuitton values curiosity, precision, creativity, and entrepreneurial spirit, supporting employees through international opportunities, learning pathways, and a strong commitment to savoir-faire. Its teams are united by a shared ambition to craft enduring desirability and deliver exceptional experiences worldwide.
Louis Vuitton Store Support Coordinator position in China, managing retail care operations and repair coordination.
Role & Responsibilities
- Bridge communication and operational alignment between retail stores and the central care and repair services team through regular store visits and proactive engagement
- Manage all incoming repair enquiries and maintain continuous coordination with retail locations and internal departments to ensure service demands are met
- Escalate repair anomalies and exceptions to headquarters via the TIPS system, monitoring cases through to full resolution
- Conduct product inspections, intake procedures, TIPS ticket generation, and follow-up activities for distribution centre high-end product refreshing initiatives
- Liaise with external service vendors to coordinate the seamless execution of repair and product care operations
- Administer the return of completed repaired products and process cancellations of invalid or obsolete repair orders
- Verify SAP Purchase Orders and associated goods receipt documentation to ensure accuracy and compliance
- Oversee the management and inventory control of stocked repair products at warehouse facilities
- Consolidate and analyse all repair-related customer complaints, driving comprehensive case resolution and closure
- Participate in monthly cross-functional meetings with technical and retail excellence teams at headquarters
- Provide operational support for after-sales initiatives during retail store visits and training sessions
- Drive special after-sales projects including resource coordination, progress tracking, and final acceptance procedures
- Compile and submit multidimensional after-sales reporting across relevant business dimensions
Qualifications
- Bachelor's degree or equivalent professional qualification
- Proficiency with Microsoft Office software and enterprise systems (particularly SAP)
- Fluent Mandarin Chinese with basic written and oral English communication competency
- Demonstrated proactive client service orientation and commitment to excellence
- Strong project management experience or equivalent demonstrated capability
- Excellent teamwork skills with a commercial mindset and resilience under pressure
Skills
Experience
While specific years of experience are not mandated, the role benefits from prior exposure to retail operations, customer service, product care services, or after-sales support environments. Experience managing repair workflows, coordinating with external service providers, or working in luxury goods retail operations is advantageous.
Education
Bachelor's degree or above in any discipline; candidates with qualifications in supply chain management, operations, business administration, or related fields are particularly well-suited to the role.
Workplace
The successful candidate will be located in Shanghai, Shanghai, China.
Culture
Louis Vuitton fosters a culture rooted in heritage, craftsmanship, and a relentless pursuit of excellence, where employees contribute to one of the world’s most iconic luxury maisons. Its workplace environment combines creativity, precision, and international collaboration, offering teams the opportunity to grow within a brand that values innovation, client experience, and long-term savoir-faire.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Louis Vuitton, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «After-Sales Coordinator», «Retail Care Operations Specialist», «Store Care Liaison», «Customer Care Support Officer», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.