Louis Vuitton Store Manager

About Louis Vuitton

Louis Vuitton is an iconic maison within the LVMH group, recognised globally for its craftsmanship in fashion and leather goods. The brand operates an international network of flagship boutiques and hotel boutiques, offering rigorous training, structured career paths and a high-performance retail culture rooted in client service and product excellence.

Role & Responsibilities

• Lead, coach and develop the store team to deliver consistent luxury service and to meet individual and store performance objectives.
• Drive client acquisition, retention and repurchase through proactive clienteling, portfolio management and cross-selling strategies.
• Model best-in-class selling and floor management by being actively present on the sales floor and mentoring the team in high-touch customer interactions.
• Oversee store operations including inventory control, visual merchandising standards, staff scheduling and day-to-day service delivery.
• Manage the store budget and P&L responsibilities, translating commercial targets into concrete action plans and monitoring KPIs.
• Recruit, onboard and build a motivated, trained workforce; implement individual development plans and performance reviews.
• Ensure seamless client experience in partnership with hotel stakeholders (Fairmont Hotel Vancouver) and uphold brand compliance, loss-prevention and service protocols.
• Prepare regular reporting for the Retail Director and execute local initiatives to maximise sales and brand presence.

Qualifications

• Minimum 10 years of progressive experience in luxury retail, with demonstrable leadership of boutique or flagship operations.
• Proven track record in building client portfolios, driving repurchase rates and achieving commercial targets.
• Strong people leadership and coaching capability with experience recruiting and developing high-performing sales teams.
• Evidence of commercial acumen including budget management, P&L responsibility and KPI-driven decision making.
• Exceptional interpersonal and communication skills; ability to represent the brand to high-net-worth clientele and hotel partners.
• Availability to work a flexible schedule including evenings, weekends and holidays and legal authorization to work in Canada.

Skills

Experience

Minimum 10 years in luxury retail with prior responsibility for boutique or flagship store management, including direct sales leadership, client portfolio development and operational oversight.

Education

Bachelor's degree or equivalent experience in business, retail management or a related field preferred.

Workplace

Benefits

Base salary plus participation in the Retail Bonus program; medical, dental and vision coverage; short- and long-term disability; life insurance and AD&D; various paid time off programs; employee discount/perks; industry-leading training and local & global career development opportunities.

Culture

Louis Vuitton cultivates a client-centric, high-performance retail environment that values craftsmanship, personal development and global mobility. The maison emphasises rigorous training, mentorship and inclusive hiring practices to foster long-term careers within the LVMH ecosystem.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.