- Location
- Paris Île-de-France France
- Employment
- Full-Time
- Seniority
- Senior
- Department
- Human Resources, People & Culture
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 13, 2026
About Louis Vuitton
Founded in Paris in 1854, Louis Vuitton stands among the world’s most emblematic luxury maisons, renowned for exceptional craftsmanship, innovation, and the art of travel. As an employer, the Maison offers a distinctive environment where heritage and modernity meet, inviting talents to contribute to a global culture of excellence across retail, design, craftsmanship, client experience, operations, and corporate functions. Louis Vuitton values curiosity, precision, creativity, and entrepreneurial spirit, supporting employees through international opportunities, learning pathways, and a strong commitment to savoir-faire. Its teams are united by a shared ambition to craft enduring desirability and deliver exceptional experiences worldwide.
Louis Vuitton is hiring a Senior Retail Learning Operations Manager on a permanent, full-time basis in Paris. Reporting to the Retail Learning Director, the role leads international learning strategy and programme delivery across Retail Operations, Care Service and Corporate, with a focus on operational execution, client experience and continuous improvement.
Role & Responsibilities
- Define and lead the training strategy for Retail Operations, Care and Corporate with the Retail Learning Director, aligning it with Retail Academy priorities and business needs.
- Design learning journeys, modules, tools and resources that make complex, technical, digital and back-office content accessible and engaging.
- Turn business processes and expertise into high-value training solutions focused on adoption, operational efficiency and execution in the field.
- Work closely with Operations and Performance & Retail Excellence teams to align training content with execution standards and commercial performance objectives.
- Partner with the Care Service team to support the Maison’s new strategy in this area and incorporate service quality, customer request management and operational resolution into training programmes.
- Support Corporate teams in formalizing and communicating their specific expertise to retail networks, adapting content to on-the-ground realities.
- Lead international training initiatives and coordinate rollouts across regions, ensuring global consistency while accounting for local requirements.
- Develop innovative learning approaches using digital tools and new learning formats.
- Measure the impact of training solutions on learning outcomes as well as commercial and operational effectiveness.
- Continuously improve all content, methods and formats, maintaining high standards of relevance, excellence and innovation.
Qualifications
- Master’s degree (Bac+5 minimum) in Human Resources, Business, instructional design or a related field.
- At least 8 years of professional experience, ideally spanning retail, luxury, international learning, operations and transformation.
- Demonstrated international learning and development experience, including leading projects or rolling out programmes across multiple regions.
- Good understanding of luxury codes, client service standards and retail execution dynamics.
- Fluent in English and French, both written and spoken.
- Strong interest in technical, digital and back-office topics.
- Proficiency with digital learning tools and a strong interest in learning innovation and new knowledge-sharing formats.
- Strong analytical and synthesis skills, with the ability to turn complex subjects into clear, actionable solutions.
- Ability to simplify demanding topics and structure them into engaging learning content.
- Comfort working in matrix environments and collaborating with a range of international stakeholders.
- Strong project management, coordination and influencing skills.
- Curiosity, rigour, attention to detail, clarity of thought and a collaborative mindset.
Skills
Experience
At least 8 years of professional experience, ideally spanning retail, luxury, international learning, operations and transformation; at least 5 years required.
Education
Master’s degree (Bac+5 minimum) in Human Resources, Business, instructional design or a related field.
Workplace
This position is based in Paris, Île-de-France, France.
Explore jobs in Île-de-France or in France.
Benefits
Personalized HR support throughout the career; hybrid working.
Culture
Louis Vuitton fosters a culture rooted in heritage, craftsmanship, and a relentless pursuit of excellence, where employees contribute to one of the world’s most iconic luxury maisons. Its workplace environment combines creativity, precision, and international collaboration, offering teams the opportunity to grow within a brand that values innovation, client experience, and long-term savoir-faire.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Louis Vuitton, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Learning and Development Manager», «Senior Retail Training Manager», «Senior Learning Operations Manager», «Senior Retail Learning Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.