Louis Vuitton Senior In-Store Client Development Specialist
Louis Vuitton Hong Kong (Kowloon) — Senior In-Store Client Development Specialist. Lead clienteling, VIP acquisition and CRM-driven experiences in-store.
Overview
Louis Vuitton is a global maison within the LVMH group, recognised for its leather goods, fashion and lifestyle offerings. The brand places premium emphasis on craftsmanship, heritage and exceptional client service, operating an international retail network and structured corporate teams that support in-store excellence and client development.
Role & Responsibilities
- Act as the store’s clienteling expert to deliver exceptional, personalised client experiences across floor service, events and VIP interactions.
- Design and implement targeted client acquisition, upgrade and reactivation strategies using qualitative feedback, in-store observation and CRM data.
- Translate and execute global and regional Client Development strategies into local clienteling activations and outreach programmes.
- Maintain and enrich the store’s client profile book with high-quality, timely data; ensure insights are shared with the corporate Client Development team.
- Lead by example and coach store teams through workshops, briefings and on-floor mentorship to embed a client-focused mindset and best practices.
- Monitor and refine the store’s outreach cadence (appointments, responsiveness and follow-up) and develop partnerships with external suppliers to elevate client events and experiences.
Qualifications
- Minimum 3 years’ relevant experience in luxury retail, hospitality or private client relations with demonstrable client development results.
- Fluent in English and Cantonese; proficiency in Mandarin desirable.
- Strong client-facing presence with high standards of grooming, hosting and professional communication.
- Solid understanding of client segmentation and luxury customer behaviour.
- Proven ability to use CRM concepts and apply data-driven approaches to client acquisition and retention.
Skills
Experience
Minimum 3 years in luxury retail, hospitality or private client relations, with a track record of driving VIP acquisition, client upgrades and CRM-led outreach programmes.
Education
Secondary education required; diploma or degree in business, marketing, hospitality or a related field preferred.
Workplace
This position is based in Hong Kong, Kowloon, Honduras. Cerulean lists 234 open roles in Hong Kong, including 4 posted recently. In Honduras as a whole, Cerulean currently features 8 open positions, with 1 posted this week.
Culture
Louis Vuitton fosters a service-driven, highly polished retail culture where attention to detail, heritage and client experience are paramount. The workplace blends creative luxury sensibilities with rigorous training and cross‑functional collaboration across store and corporate teams, offering clear internal mobility for high performers.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Louis Vuitton, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Clienteling Specialist», «Senior Client Development Advisor», «Senior CRM & Client Relations Specialist», «VIP Client Acquisition Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.