Louis Vuitton Senior Client Advisor

Overview

Louis Vuitton is a pre-eminent maison within the LVMH group, renowned for its leather goods, ready-to-wear and high-end accessories. The brand operates a global retail network built on craftsmanship, heritage and elevated client service, offering structured training and international career pathways across its stores.

Role & Responsibilities

• Deliver exceptional luxury client service using the company’s GREATER selling approach; proactively upsell, cross-sell and secure multiple sales across product categories.
• Cultivate and maintain a loyal client base through personalised service and VIP follow-up communications to present new collections and exclusives.
• Operate the Retail Management System accurately, performing EOD/BOD procedures, returns and reconciliation in line with company policies.
• Support the Team Manager with daily and weekly reporting, cash handling (petty cash) and adherence to payment and security regulations.
• Act as Shift-on-Duty in the absence of the Team Manager, making operational decisions consistent with Louis Vuitton standards.
• Coach and mentor Client Advisors on product knowledge, selling techniques and brand guidelines; apply day-to-day performance coaching to raise standards.
• Assist with merchandise receipt, storage, display and inter-store transfers; perform opening/closing duties and inventory reconciliation when required.
• Ensure visual merchandising standards are upheld in windows and on-floor displays and maintain a safe, orderly and immaculate store environment.

Qualifications

• Minimum of 5 years' experience in luxury retail, with demonstrable results in clientelling and sales.
• Strong product knowledge in at least one category: leather goods, shoes, ready-to-wear, watches or jewellery.
• Proven coaching and communication skills, with the ability to mentor junior sales staff.
• Detail oriented, resilient under pressure and able to assume responsibility and decision-making on shift.
• Demonstrable passion for the brand and for luxury fashion; high levels of motivation and teamwork.
• Proficiency in English and Chinese (Mandarin and Cantonese).
• Basic computer literacy and competency with retail systems.

Skills

Experience

Minimum five years’ experience in luxury retail sales, with prior exposure to clienteling, product knowledge in at least one core category (leather goods, shoes, RTW, watches or jewellery) and experience supervising or mentoring sales staff.

Education

High school diploma or equivalent; tertiary education in retail, business, hospitality or fashion is preferred but not mandatory.

Workplace

Benefits

Attractive remuneration; excellent training and career development opportunities.

Culture

Louis Vuitton combines a heritage maison ethos with high-performance retail standards; employees are expected to deliver meticulous client service and uphold craft-led product knowledge. The environment is international and fast-paced, with structured training and clear internal mobility within the LVMH group.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.