Louis Vuitton Retail Performance Projects Assistant

About Louis Vuitton

Founded in Paris in 1854, Louis Vuitton stands among the world’s most emblematic luxury maisons, renowned for exceptional craftsmanship, innovation, and the art of travel. As an employer, the Maison offers a distinctive environment where heritage and modernity meet, inviting talents to contribute to a global culture of excellence across retail, design, craftsmanship, client experience, operations, and corporate functions. Louis Vuitton values curiosity, precision, creativity, and entrepreneurial spirit, supporting employees through international opportunities, learning pathways, and a strong commitment to savoir-faire. Its teams are united by a shared ambition to craft enduring desirability and deliver exceptional experiences worldwide.

Louis Vuitton is seeking a Retail Performance Projects Assistant to support customer experience initiatives, retail performance reporting and analysis, and regional community engagement. The six-month, full-time internship is based in Paris and starts in January 2027.

Role & Responsibilities

• Communicate monthly VOICE customer satisfaction questionnaire results at regional and zone levels, proposing ideas to improve performance.
• Coordinate the customer experience evaluation programme as the platform’s key contact, consolidating and proposing tool improvements, analysing results and identifying areas for improvement with Retail Training teams.
• Monitor adoption of the waiting-time management tool to improve the employee and customer experience.
• Help organise the annual Client Obsessed Awards, which recognise advisors who excel throughout the year in customer experience and client relationship development.
• Prepare and distribute weekly performance reports.
• Conduct ad hoc performance analyses of stores and sales advisors.
• Analyse scheduling data to optimise resources.
• Monitor commission trends to track business performance and ensure alignment with budget.
• Prepare and lead monthly or twice-monthly meetings with regional contacts on specific topics, including performance and customer experience.
• Collect and share best practices in customer experience engagement, performance monitoring and store team scheduling projects.
• Contribute to the weekly Retail Newsletter.
• Communicate project updates, including launches, adoption and improvements.
• Work on other projects according to the candidate’s profile and interests.

Qualifications

• Currently pursuing a Master’s degree at an engineering or business school, or an equivalent university qualification.
• Retail experience, ideally in the luxury industry.
• Excellent adaptability when working with multiple stakeholders in a cross-functional project management context.
• Strong communication and interpersonal skills.
• Enjoys teamwork in an international environment; recognised for diligence and proactivity.
• Analytical mindset and confidence working with numerical data.
• Excellent spoken and written French and English.

Skills

Experience

Retail experience; beginner level.

Education

Currently pursuing a Master’s degree at an engineering or business school, or an equivalent university qualification.

Workplace

Benefits

A comprehensive development and engagement programme including onboarding sessions, coaching workshops, follow-up meetings and after-work events, plus ongoing access to the Learning App.

Culture

Louis Vuitton fosters a culture rooted in heritage, craftsmanship, and a relentless pursuit of excellence, where employees contribute to one of the world’s most iconic luxury maisons. Its workplace environment combines creativity, precision, and international collaboration, offering teams the opportunity to grow within a brand that values innovation, client experience, and long-term savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.