Louis Vuitton Retail Performance Project Assistant

About Louis Vuitton

Founded in Paris in 1854, Louis Vuitton stands among the world’s most emblematic luxury maisons, renowned for exceptional craftsmanship, innovation, and the art of travel. As an employer, the Maison offers a distinctive environment where heritage and modernity meet, inviting talents to contribute to a global culture of excellence across retail, design, craftsmanship, client experience, operations, and corporate functions. Louis Vuitton values curiosity, precision, creativity, and entrepreneurial spirit, supporting employees through international opportunities, learning pathways, and a strong commitment to savoir-faire. Its teams are united by a shared ambition to craft enduring desirability and deliver exceptional experiences worldwide.

Role & Responsibilities

• Communicate monthly VOICE customer satisfaction survey results at regional and zone levels, proposing ideas to improve performance.
• Coordinate the customer experience assessment programme as the key contact for its platform, consolidating and proposing tool improvements, analysing results, and identifying improvement areas with Retail training teams.
• Track adoption of the waiting-time management tool to improve the employee and customer experience.
• Help organise the annual Client Obsessed Awards, recognising advisors who excel throughout the year in customer experience and client relationship development.
• Prepare and distribute weekly performance reports.
• Conduct ad hoc performance analyses of stores and sales advisors.
• Analyse scheduling data to optimise resources.
• Monitor commission trends to track business developments and ensure alignment with budget.
• Prepare and lead monthly or bi-monthly meetings with regional contacts on specific topics, including performance and customer experience.
• Collect and share best practices in customer experience engagement, performance monitoring, and the in-store team scheduling project.
• Contribute to the weekly Retail Newsletter.
• Communicate project updates, including launches, adoption and improvements.
• Work on other projects according to profile and interests.

Qualifications

• Currently studying at Master’s level at an engineering or business school, or an equivalent university programme.
• Retail experience, ideally in the luxury industry.
• Excellent adaptability in a cross-functional project management context involving multiple stakeholders.
• Strong communication and interpersonal skills.
• Enjoys working in a team and international environment; recognised for reliability and proactivity.
• Analytical mindset and confidence working with numerical data.
• Proficiency in Microsoft Office, particularly Excel and PowerPoint.
• Proficiency in Power BI for data consultation.
• Excellent spoken and written French and English.

Skills

Experience

Retail experience; luxury industry experience is preferred.

Education

Currently studying at Master’s level at an engineering or business school, or an equivalent university programme.

Benefits

A comprehensive development and engagement programme, including onboarding sessions, coaching workshops, follow-up meetings and after-work events; ongoing access to the Learning App.

Culture

Louis Vuitton fosters a culture rooted in heritage, craftsmanship, and a relentless pursuit of excellence, where employees contribute to one of the world’s most iconic luxury maisons. Its workplace environment combines creativity, precision, and international collaboration, offering teams the opportunity to grow within a brand that values innovation, client experience, and long-term savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.