Louis Vuitton Retail Performance Director

About Louis Vuitton

Founded in Paris in 1854, Louis Vuitton stands among the world’s most emblematic luxury maisons, renowned for exceptional craftsmanship, innovation, and the art of travel. As an employer, the Maison offers a distinctive environment where heritage and modernity meet, inviting talents to contribute to a global culture of excellence across retail, design, craftsmanship, client experience, operations, and corporate functions. Louis Vuitton values curiosity, precision, creativity, and entrepreneurial spirit, supporting employees through international opportunities, learning pathways, and a strong commitment to savoir-faire. Its teams are united by a shared ambition to craft enduring desirability and deliver exceptional experiences worldwide.

Role & Responsibilities

• Serve as the primary point of contact for retail analytics, providing a 360-degree view across all organizational levels with actionable plan proposals aligned to brand priorities
• Monitor sales performance, retail KPIs, non-selling activities, team structures, and FTE levels to identify solutions for driving business performance
• Support RVP/Country Manager in establishing annual retail goals and objectives; monitor and drive progress; set bonus targets; and assist Store and Team Managers in goal-setting through company tools
• Develop and manage BI tools to streamline reporting processes for regions and stores
• Manage controllables budget in partnership with finance, establishing store/region/country budgets and monitoring actuals with reallocation as necessary
• Compile and communicate monthly competition database to executive leadership
• Partner with HR and finance on bonus schemes and commission structures
• Monitor and drive optimal scheduling across all regions utilizing workforce management tools and traffic analysis
• Lead FTE planning sessions with HR and RVP/Country Manager to optimize productivity and enhance client experience
• Collaborate with the Retail Learning community to ensure stores are equipped with comprehensive business knowledge and continuous client experience elevation
• Lead and inspire the Retail Director community through individualized store approaches to drive business performance and implement action plans
• Collaborate with Regional Operations Directors on back-of-house efficiency and retail operations improvements
• Lead and plan in-store activities to deliver client service excellence with support from regional and corporate teams
• Oversee UKG Scheduling Tool rollout, updates, training, and resource management
• Manage uniform and hot stamp procurement, distribution, and budgeting for the region; monitor and reallocate as needed
• Work with corporate partners on designing, piloting, and rolling out innovative retail tools
• Drive filtration efforts to ensure streamlined communications and processes
• Manage new retail task processes including peak season operations and system implementations
• Organize projects and execute business initiatives such as store incentives and experiential programs
• Support store projects including new locations, relocations, and renovations by collaborating with store planning, merchandising, and finance on sales forecasts and retail requirements

Qualifications

• Minimum 10 years of retail operations, performance management, or business analytics experience
• Demonstrated expertise in retail analytics and performance metrics
• Proven experience in workforce management and FTE optimization
• Strong knowledge of retail KPIs and financial planning
• Experience developing and implementing BI tools and reporting systems
• Track record of leading cross-functional teams and driving organizational change
• Ability to influence senior leadership and manage stakeholder relationships across multiple organizational levels

Skills

Experience

Minimum 10 years of progressive retail operations, performance management, business analytics, or related experience in a luxury goods or multi-store retail environment. Candidates should demonstrate a track record of successfully implementing performance improvements, managing large-scale projects, and leading teams across multiple locations. Prior experience with retail scheduling tools, workforce planning, and business intelligence platforms is highly advantageous.

Education

Bachelor's degree in business administration, finance, operations management, data science, or a related field. MBA or advanced certification in business analytics, operations, or retail management is preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 170,000 to USD 215,000 per annum.

Benefits

Medical, dental, vision, short-term disability, long-term disability, various paid time off programs, employee discount and perks, two retirement plans with employer contributions

Culture

Louis Vuitton fosters a culture rooted in heritage, craftsmanship, and a relentless pursuit of excellence, where employees contribute to one of the world’s most iconic luxury maisons. Its workplace environment combines creativity, precision, and international collaboration, offering teams the opportunity to grow within a brand that values innovation, client experience, and long-term savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.