Louis Vuitton Retail Performance Director

About Louis Vuitton

Louis Vuitton is a global luxury maison within the LVMH group, recognised for its leather goods, ready-to-wear and accessories. The brand combines artisanal savoir‑faire with a global retail footprint and invests in cross‑functional talent to deliver an elevated client experience and drive commercial excellence.

Role & Responsibilities

• Serve as the primary contact for retail analytics, producing a 360° view with actionable plans to support brand priorities at store, regional and country levels.
• Monitor sales performance, retail KPIs, non‑selling activities, team structures and FTE; identify and implement solutions to improve productivity and sales.
• Support RVP/Country Manager in setting annual retail goals, bonus targets and monitor progress; assist Store and Team Managers in cascading objectives using company tools.
• Design, build and maintain BI reporting to simplify store and regional performance monitoring and support data‑driven decision making.
• Manage controllables budget with finance by store/region/country, track actuals and reallocate funds where required.
• Drive optimal scheduling and workforce planning (match to traffic, Workforce Management), leading FTE planning sessions with HR and regional management.
• Lead and coordinate roll‑out, updates and training for the UKG Scheduling Tool and other operational platforms.
• Oversee retail projects including uniforms/hot stamps procurement and distribution, new store openings/relocations and peak‑season processes, collaborating with store planning, merchandising and finance.
• Partner with Retail Learning to identify capability gaps and implement training to elevate in‑store client experience.
• Animate, coach and advise the Retail Directors community to ensure localised action plans are implemented, adapted and followed through.

Qualifications

• Minimum 10 years of progressive experience in multi‑unit retail operations, analytics or commercial planning, preferably within luxury retail.
• Proven leadership experience in coaching and developing managers across multiple locations with the ability to inspire change and accountability.
• Strong analytical and problem‑solving capability with experience building or managing BI reporting and performance dashboards.
• Robust commercial acumen including budget ownership, FTE planning and bonus/commission scheme collaboration with HR and Finance.
• Demonstrated project management skills with experience deploying operational tools and running cross‑functional initiatives.

Skills

Experience

Minimum 10 years of progressively responsible experience in retail operations, performance management or commercial analytics, ideally within luxury or premium retail environments.

Education

Bachelor's degree in Business, Retail Management, Finance or a related discipline; advanced degree (MBA) or equivalent experience preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 170,000 to USD 215,000 per annum.

Benefits

Medical, dental and vision insurance; short‑term and long‑term disability; various paid time off programs; employee discount/perks; two employer‑contributed retirement plans.

Culture

Louis Vuitton combines a heritage of craftsmanship with an entrepreneurial, client‑centric culture. The organisation emphasises inclusion, professional development and cross‑functional collaboration, encouraging leaders to coach teams, embrace diversity of thought and drive measurable business impact.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.