Louis Vuitton Retail Performance Assistant

About Louis Vuitton

Founded in Paris in 1854, Louis Vuitton stands among the world’s most emblematic luxury maisons, renowned for exceptional craftsmanship, innovation, and the art of travel. As an employer, the Maison offers a distinctive environment where heritage and modernity meet, inviting talents to contribute to a global culture of excellence across retail, design, craftsmanship, client experience, operations, and corporate functions. Louis Vuitton values curiosity, precision, creativity, and entrepreneurial spirit, supporting employees through international opportunities, learning pathways, and a strong commitment to savoir-faire. Its teams are united by a shared ambition to craft enduring desirability and deliver exceptional experiences worldwide.

Louis Vuitton seeks a Retail Performance Assistant to support the EMEA region's retail operations and customer experience initiatives. Over a six-month internship, the candidate will contribute to performance tracking, customer satisfaction analysis, and cross-functional project coordination across multiple retail locations. This role combines data analysis, stakeholder management, and operational support within a dynamic luxury environment.

Role & Responsibilities

• Communicate monthly customer satisfaction (VOICE) results at regional and zonal levels, proposing actionable improvements to performance metrics
• Administer and enhance the customer experience evaluation platform through tool optimization, improvement request consolidation, and results analysis in collaboration with retail training teams
• Monitor adoption of queue management systems to improve both employee and customer experience
• Contribute to the organization of annual Client Obsessed Awards recognizing excellence in customer experience and client relationship development
• Build and distribute weekly performance reports analyzing store and sales associate metrics
• Conduct targeted performance analyses for individual stores and sales consultants
• Analyze workforce planning data to optimize resource allocation and scheduling
• Track commission trends to monitor business development and budget alignment
• Organize and facilitate monthly or bi-monthly regional partner meetings focused on performance management and customer experience strategy
• Collect and disseminate best practices related to customer experience management, performance tracking, and in-store team planning
• Contribute to weekly Retail Newsletter preparation and project communication campaigns

Qualifications

• Enrolled in Master's programme in engineering school, business school, or equivalent university qualification
• Prior retail experience, ideally within the luxury sector
• Strong capacity to adapt across multiple stakeholder environments and manage cross-functional projects
• Excellent communication and interpersonal skills
• Collaborative mindset suited to international team environments
• Strong analytical thinking with demonstrated comfort working with quantitative data
• Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint
• Hands-on experience with Power BI for data consultation
• Near-fluent French (written and spoken)
• Near-fluent English (written and spoken)

Skills

Experience

Beginner-level retail experience, ideally within luxury fashion or related sectors; exposure to customer satisfaction metrics or retail operations preferred

Education

Enrolled in a Master's programme at an engineering school, business school, or equivalent university-level qualification

Workplace

Benefits

Access to Louis Vuitton Learning App, integration sessions, coaching workshops, performance follow-ups, team social events (afterworks)

Culture

Louis Vuitton fosters a culture rooted in heritage, craftsmanship, and a relentless pursuit of excellence, where employees contribute to one of the world’s most iconic luxury maisons. Its workplace environment combines creativity, precision, and international collaboration, offering teams the opportunity to grow within a brand that values innovation, client experience, and long-term savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.