Louis Vuitton Retail Performance & Learning Director

Location
Employment Full-Time
Seniority Director
Department Retail & Boutique Operations
Industry Fashion, Apparel & Leather Goods
Posted Apr 13, 2026
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Louis Vuitton — Singapore: Retail Performance & Learning Director to lead retail performance, L&D and Dare to Delight across South Asia.

Overview

Louis Vuitton is a global maison of high-fashion leather goods and ready-to-wear, renowned for its craftsmanship, heritage and elevated client service. As part of the LVMH group, the brand operates an extensive international retail network and invests heavily in talent development, retail innovation and experiential client engagement.

Role & Responsibilities

  • Provide strategic leadership for retail performance across South Asia, translating business objectives into KPI-driven plans to improve operational efficiency and financial results.
  • Design, implement and oversee a region-wide learning & development strategy, including sales technique, client care and leadership programs tailored to market needs.
  • Lead the regional rollout and governance of the Maison’s Dare to Delight client experience program, ensuring KPIs are defined, tracked and met by retail teams.
  • Develop and maintain performance dashboards and analytics to identify trends, growth opportunities and areas requiring intervention; present insights to senior stakeholders.
  • Coach and mentor the Retail Learning team and retail leadership to instill a continuous coaching culture and elevate frontline capabilities.
  • Partner closely with Country Leadership, HR, merchandising and operations to align L&D and performance initiatives with commercial priorities and change programmes.
  • Manage regional projects and change initiatives end-to-end, ensuring timely delivery, adoption and measurable impact across markets; travel across South Asia as required.

Qualifications

  • Minimum 10 years of professional experience in retail; 15+ years preferred with demonstrable senior leadership within luxury retail or a comparable premium retail environment.
  • Proven track record driving commercial growth through performance analytics and targeted L&D interventions.
  • Strong leadership with excellent influencing, stakeholder management and cross-functional collaboration skills at regional or multi-country level.
  • Expertise in KPI definition, performance measurement and translating data into actionable commercial initiatives.
  • Demonstrable experience designing and delivering high-impact training programmes across sales, client experience and leadership.
  • Willingness and ability to travel regularly across the South Asia region.

Skills

Retail performance analysis Learning & development strategy KPI design and performance tracking Dare to Delight client experience implementation Leadership coaching and talent development Cross-functional stakeholder management Change management and project delivery Data-driven decision making

Experience

Minimum 10 years of relevant retail experience; 15+ years preferred, with significant leadership responsibility in luxury retail performance and learning & development at regional or multi-country level.

Education

Bachelor’s degree in business, human resources, education, retail management or a related field; a master’s degree or advanced certification in L&D, organisational development or business is preferred.

Workplace

The role is situated in Singapore, Central, Singapore.

Culture

Louis Vuitton combines maison heritage with a forward-looking retail culture that emphasizes craftsmanship, client obsession and talent development. The workplace rewards strategic thinking, cross-functional collaboration and a hands-on approach to building exceptional client experiences across markets.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

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Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Louis Vuitton, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Regional Retail Learning & Development Director», «Retail Performance Director», «Regional Training & Operations Director», «Director of Retail Excellence & Talent», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.