Louis Vuitton Retail Learning Manager

About Louis Vuitton

Founded in Paris in 1854, Louis Vuitton stands among the world’s most emblematic luxury maisons, renowned for exceptional craftsmanship, innovation, and the art of travel. As an employer, the Maison offers a distinctive environment where heritage and modernity meet, inviting talents to contribute to a global culture of excellence across retail, design, craftsmanship, client experience, operations, and corporate functions. Louis Vuitton values curiosity, precision, creativity, and entrepreneurial spirit, supporting employees through international opportunities, learning pathways, and a strong commitment to savoir-faire. Its teams are united by a shared ambition to craft enduring desirability and deliver exceptional experiences worldwide.

Role & Responsibilities

• Lead a culture of in-store coaching with all in-store roles from Client Advisors to Managers according to their needs
• Support the Retail Management team in building individual coaching plans tailored to their team
• Provide ongoing feedback to key stakeholders on progress and priorities for allocated stores
• Identify skills gaps and adapt training to address training priorities
• Ensure consistent feedback and guidance for the management population, effectively influencing on people management topics
• Identify and propose talents for learning offers including Academies and EMEA workshops
• In collaboration with Merchandising, Clienteling, Retail Excellence, Supply Chain and HR, ideate, develop and facilitate core trainings including inductions, academies, product retrainings, floor management workshops and selling skills
• Maintain an active shop floor presence to observe and feed-forward subsequent implementation with the team
• Identify potential training talent within the store to develop and partner in coaching others
• In partnership with Store Management, define the learning calendar for stores best addressing business needs and key priorities
• Ensure timely coordination of training programmes and active communication to relevant teams
• Leverage role play and on-the-floor coaching to enhance Client Experience
• Provide qualitative and quantitative feedback on training initiatives and identify ways to embed the learning
• Involve in partnering and facilitating EMEA learning projects with other learning teams
• Manage and monitor the quality and impact of all in-store training via follow-up
• Manage the in-store Learning Management System (LMS), ensuring all training is recorded and that Store Management are proficient in this tool
• Ensure consistent pre-onboarding and onboarding for all new starters in collaboration with Managers
• Liaise with HR and Team Managers to ensure proactive planning for new employees
• Work alongside Team and Store Managers to build an onboarding programme rolled out across various roles
• Lead by example and act as a trusted confidant to the store
• Act as a platform for sharing of experience and best practices among stores on coaching initiatives and programmes
• Travel as required and maintain frequent in-store presence
• Facilitate the Louis Vuitton Induction Programme regularly
• Closely collaborate with EMEA and Central Learning teams to align on the learning vision and delivery for the region

Qualifications

• Minimum 5 years of experience in retail training, Learning & Development (L&D), or store management within the luxury retail or fashion sector
• Demonstrated success in designing and executing end-to-end onboarding programs, retail academies, and talent development pathways
• Experience implementing Client Experience (CX) initiatives and measuring their commercial impact
• Hands-on experience utilizing Learning Management Systems (LMS) and generating actionable training reports for senior leadership

Skills

Experience

Minimum 5 years of professional experience in retail training, Learning & Development, or store management within the luxury retail or fashion sector, with demonstrated success in designing and executing comprehensive onboarding programs, retail academies, and talent development initiatives.

Workplace

Culture

Louis Vuitton fosters a culture rooted in heritage, craftsmanship, and a relentless pursuit of excellence, where employees contribute to one of the world’s most iconic luxury maisons. Its workplace environment combines creativity, precision, and international collaboration, offering teams the opportunity to grow within a brand that values innovation, client experience, and long-term savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.