Louis Vuitton Retail Excellence Intern

About Louis Vuitton

Founded in Paris in 1854, Louis Vuitton stands among the world’s most emblematic luxury maisons, renowned for exceptional craftsmanship, innovation, and the art of travel. As an employer, the Maison offers a distinctive environment where heritage and modernity meet, inviting talents to contribute to a global culture of excellence across retail, design, craftsmanship, client experience, operations, and corporate functions. Louis Vuitton values curiosity, precision, creativity, and entrepreneurial spirit, supporting employees through international opportunities, learning pathways, and a strong commitment to savoir-faire. Its teams are united by a shared ambition to craft enduring desirability and deliver exceptional experiences worldwide.

Role & Responsibilities

• Identify gaps and areas for improvement in the end-to-end in-store customer journey and support the development of recommendations for service enhancement
• Prepare and compile 'Best Practice' case studies from top-performing stores to share and implement across the South Asia region
• Collaborate with cross-functional teams to implement and monitor initiatives that enhance service excellence and brand experience
• Support client experience programs, including Dare to Delight and Voice initiatives, to ensure superior customer satisfaction and engagement
• Monitor usage and effectiveness of clienteling tools and platforms (Journey, ICON, Welcome) and provide store teams with troubleshooting support and optimization guidance
• Prepare toolkits, training materials, guidebooks, and performance dashboards for store teams focused on client engagement
• Support the deployment and adoption of retail performance tools across assigned markets
• Track and analyze retail KPIs including productivity, traffic conversion, ATV/UPT, and provide data support for performance reviews
• Support ad-hoc data requests to identify trends in store performance and commercial opportunities

Qualifications

• Strong analytical ability, both quantitative and qualitative
• Strong observational skills with a keen eye for detail in customer interactions
• High proficiency in MS Office applications, particularly Excel and PowerPoint
• Good interpersonal and communication skills with attention to detail
• Experience in project management
• Self-initiative and willingness to learn
• Collaborative team player mindset
• Highly adaptable and flexible to accept new ideas and procedures
• Proactive learner with an interest in luxury retail trends and service innovation

Skills

Experience

Beginner level; prior experience in retail, customer service, or hospitality is advantageous but not required. Candidates should demonstrate familiarity with retail concepts and a genuine interest in luxury retail operations.

Education

Currently enrolled in or recently completed a degree in Business Administration, Retail Management, Data Analytics, Customer Experience, or related field.

Workplace

Culture

Louis Vuitton fosters a culture rooted in heritage, craftsmanship, and a relentless pursuit of excellence, where employees contribute to one of the world’s most iconic luxury maisons. Its workplace environment combines creativity, precision, and international collaboration, offering teams the opportunity to grow within a brand that values innovation, client experience, and long-term savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.