Louis Vuitton Retail Coach & Trainer

About Louis Vuitton

Founded in Paris in 1854, Louis Vuitton stands among the world’s most emblematic luxury maisons, renowned for exceptional craftsmanship, innovation, and the art of travel. As an employer, the Maison offers a distinctive environment where heritage and modernity meet, inviting talents to contribute to a global culture of excellence across retail, design, craftsmanship, client experience, operations, and corporate functions. Louis Vuitton values curiosity, precision, creativity, and entrepreneurial spirit, supporting employees through international opportunities, learning pathways, and a strong commitment to savoir-faire. Its teams are united by a shared ambition to craft enduring desirability and deliver exceptional experiences worldwide.

Role & Responsibilities

• Foster a coaching culture in-store by observing customer interactions and guiding team members toward their own solutions for improvement
• Support boutique teams in developing individual coaching plans and enhance sales techniques through 'coaching the coach' methodologies
• Provide continuous feedback to boutique management and HR on team member performance and progression
• Leverage customer experience indicators to coach individuals and assist boutiques in addressing performance gaps
• Lead key learning initiatives such as customer experience through active, sustained in-store coaching that reinforces floor focus and positive recognition
• Collaborate with the Merchandising team to facilitate product training for boutique staff, developing sales skills to build outfits and optimize add-on sales through role-plays and floor coaching
• Design and deliver engaging training sessions covering new employee onboarding, product knowledge, and customer relationship best practices in both in-person and remote formats
• Ensure boutique management has full visibility into learning activities and priorities, with recommendations as needed
• Monitor the quality and impact of all in-store training through regular follow-up in partnership with boutique management, maintaining active floor presence to observe implementation and ensure content retention
• Guarantee recording and documentation of all training initiatives
• Facilitate and ensure consistent onboarding of new employees in collaboration with HR
• Provide regular feedback to new hires, their managers, and HR on progress during the integration period
• Act as a platform for sharing experiences and best practices between boutiques regarding coaching initiatives and programmes
• Model exemplary personalized customer service, adherence to company policies, and presentation standards

Qualifications

• Minimum 3 years of experience in training and/or coaching, demonstrating aptitude for learning and skills development
• Strong active listening skills with genuine curiosity and empathy
• Autonomous and highly motivated, capable of working independently in a dynamic environment
• Proven influence and motivation skills
• Commercial acumen and proven aptitude for learning and coaching
• Excellent command of French and English, both spoken and written

Skills

Experience

Minimum 3 years of professional experience in training and/or coaching, with demonstrated ability to develop team competencies and drive organizational learning initiatives.

Education

Not specified in source; secondary education or equivalent assumed as standard for this role level.

Workplace

Culture

Louis Vuitton fosters a culture rooted in heritage, craftsmanship, and a relentless pursuit of excellence, where employees contribute to one of the world’s most iconic luxury maisons. Its workplace environment combines creativity, precision, and international collaboration, offering teams the opportunity to grow within a brand that values innovation, client experience, and long-term savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.