Louis Vuitton Resolution Advisor, Client Services

About Louis Vuitton

Founded in Paris in 1854, Louis Vuitton stands among the world’s most emblematic luxury maisons, renowned for exceptional craftsmanship, innovation, and the art of travel. As an employer, the Maison offers a distinctive environment where heritage and modernity meet, inviting talents to contribute to a global culture of excellence across retail, design, craftsmanship, client experience, operations, and corporate functions. Louis Vuitton values curiosity, precision, creativity, and entrepreneurial spirit, supporting employees through international opportunities, learning pathways, and a strong commitment to savoir-faire. Its teams are united by a shared ambition to craft enduring desirability and deliver exceptional experiences worldwide.

Role & Responsibilities

• Assess and manage escalated client issues by reviewing case history and previous interactions to determine resolutions aligned with Louis Vuitton service standards
• Promote a culture of ownership by resolving client concerns efficiently with focus on seamless and satisfying experiences
• Serve as a brand ambassador upholding Louis Vuitton's Service Commitments and treating every client with the highest level of care and respect
• Provide comprehensive guidance on case resolution by applying internal policies, procedures, and cross-functional resources to support sound decision-making
• Act as a resource for team members and share observations with leadership regarding training opportunities, performance trends, and areas for continuous improvement
• Maintain accurate case documentation, contribute to audits and trend analysis, participate in calibration sessions, and support departmental objectives

Qualifications

• Minimum 3 years of customer service or client support experience
• Excellent verbal and written communication skills with strong listening and follow-up abilities
• High degree of patience, composure, integrity, and interpersonal savvy
• Comfort working across multiple systems and tools, including case tracking and documentation platforms
• Sound decision-making skills and business acumen to balance client satisfaction, brand standards, and internal policies
• Strong time management and ability to work autonomously whilst multitasking in a team-oriented environment

Skills

Experience

Minimum 3 years of professional experience in customer service or client support, with demonstrated ability to manage escalated concerns and deliver high-quality resolutions with professionalism and care.

Education

High school diploma or equivalent; associate's degree or bachelor's degree preferred.

Workplace

Compensation

The base compensation for this position is USD 23 per hour.

Benefits

Medical, dental, and vision coverage; short- and long-term disability; paid time off programs; employee discounts and perks; two employer-contributed retirement plans; commission and bonus opportunities.

Culture

Louis Vuitton fosters a culture rooted in heritage, craftsmanship, and a relentless pursuit of excellence, where employees contribute to one of the world’s most iconic luxury maisons. Its workplace environment combines creativity, precision, and international collaboration, offering teams the opportunity to grow within a brand that values innovation, client experience, and long-term savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.