- Employment
- Full-Time
- Seniority
- Mid-Level
- Compensation
- $25–30/hour
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 13, 2026
About Louis Vuitton
Founded in Paris in 1854, Louis Vuitton stands among the world’s most emblematic luxury maisons, renowned for exceptional craftsmanship, innovation, and the art of travel. As an employer, the Maison offers a distinctive environment where heritage and modernity meet, inviting talents to contribute to a global culture of excellence across retail, design, craftsmanship, client experience, operations, and corporate functions. Louis Vuitton values curiosity, precision, creativity, and entrepreneurial spirit, supporting employees through international opportunities, learning pathways, and a strong commitment to savoir-faire. Its teams are united by a shared ambition to craft enduring desirability and deliver exceptional experiences worldwide.
Louis Vuitton is hiring a full-time, permanent Real-Time Analyst in Irving, Texas, to support Client Services through workforce planning, real-time monitoring and intraday management. The role covers multichannel staffing, forecasting, schedule adherence, KPI tracking, reporting and WFM technology optimization; pay is $25–$30 USD per hour, plus bonus opportunity and benefits.
Role & Responsibilities
- Monitor queues in real time and manage intraday execution, responding quickly to volume fluctuations and target metrics.
- Monitor schedule adherence and coordinate staffing allocation and availability across multiple channels; reskill advisors in real time to optimize queue performance.
- Build staff schedules aligned with forecasted call and chat volumes, partnering with managers on coaching, training and operational adjustments.
- Contribute to forecasts for budgets, monthly sales estimates and KPIs across Client Experience teams; track budget variance and performance.
- Create advanced reports and dashboards for leadership using historical data and predictive systems.
- Analyze business drivers, current trends and historical data to adjust intraday forecasts and project staffing levels and call durations.
- Provide WFM Management with feedback on Client Service Center performance issues, maintain key performance metrics and assist with integrating new WFM technologies.
Qualifications
- At least 2–4 years of WFM experience using Workforce Management software in a multichannel contact center environment.
- Direct experience with Calabrio WFM software is strongly preferred.
- Demonstrated capability in intraday management, schedule adherence, capacity planning and real-time queue oversight.
- At least 2 years of contact center experience in a fast-paced, multichannel environment.
- Ability to multitask, prioritize under pressure and respond quickly in rapidly changing, ambiguous environments.
- Ability to work independently with minimal supervision.
- Strong communication skills.
- Availability to work weekends, evenings and holidays.
Skills
Experience
At least 2–4 years of WFM experience using Workforce Management software in a multichannel contact center environment; at least 2 years of contact center experience.
Workplace
The successful candidate will be located in Irving, Texas, USA, with easy access to Dallas.
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Compensation
The base compensation for this position ranges from USD 25 to USD 30 per hour.
Benefits
Bonus opportunity; medical, dental and vision coverage; short- and long-term disability; paid time off programs; employee discounts and perks; two retirement plans with employer contributions.
Culture
Louis Vuitton fosters a culture rooted in heritage, craftsmanship, and a relentless pursuit of excellence, where employees contribute to one of the world’s most iconic luxury maisons. Its workplace environment combines creativity, precision, and international collaboration, offering teams the opportunity to grow within a brand that values innovation, client experience, and long-term savoir-faire.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Louis Vuitton, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Workforce Management Analyst», «Intraday Operations Analyst», «Contact Center Workforce Analyst», «Real-Time Workforce Analyst», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.