Louis Vuitton Real-Time Analyst

About Louis Vuitton

Founded in Paris in 1854, Louis Vuitton stands among the world’s most emblematic luxury maisons, renowned for exceptional craftsmanship, innovation, and the art of travel. As an employer, the Maison offers a distinctive environment where heritage and modernity meet, inviting talents to contribute to a global culture of excellence across retail, design, craftsmanship, client experience, operations, and corporate functions. Louis Vuitton values curiosity, precision, creativity, and entrepreneurial spirit, supporting employees through international opportunities, learning pathways, and a strong commitment to savoir-faire. Its teams are united by a shared ambition to craft enduring desirability and deliver exceptional experiences worldwide.

Role & Responsibilities

• Create and provide advanced reporting and dashboards for leadership, leveraging historical data and forecasting results
• Manage and monitor intraday queue performance and schedule adherence; coordinate appropriate staffing allocation to achieve service level objectives
• Prepare staff activity schedules to match forecasted call and chat volume; partner with managers for coaching and training
• Participate in building forecasts (budgets, monthly sales estimates, and KPIs) with Client Experience teams; adjust intraday forecasts based on business drivers
• Provide necessary data for creating and delivering weekly and monthly reporting on variance to budget and performance to key stakeholders
• Monitor call handling and chat activities to ensure adherence to schedules and accurate activity entries within scheduling systems
• Provide consistent feedback to workforce management leadership through proactive monitoring of key Client Service Center performance issues

Qualifications

• Minimum 3–5 years of contact center experience in a multichannel call center environment
• Minimum 1–2 years of WFM experience using various workforce management software in a multichannel call center environment
• Proficiency with pivot tables, data sorting, and advanced spreadsheet skills
• Ability to multitask and prioritize work in an aggressive deadline environment
• Ability to deal with ambiguous situations and react quickly to a rapidly changing call center environment
• Ability to work independently with minimal supervision
• Availability for weekends, evenings, and holiday shifts

Skills

Experience

Minimum 3–5 years of contact center operations experience in a multichannel environment, with at least 1–2 years dedicated to workforce management functions. Demonstrated experience managing real-time queue operations, creating forecasts, and utilizing workforce management software is essential.

Education

High school diploma or equivalent; additional certification in workforce management or contact center operations is preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 25 to USD 30 per hour.

Benefits

Medical, dental, and vision coverage; short and long-term disability insurance; various paid time off programs; employee discount and perks; two retirement plans with employer contributions; performance bonus opportunity.

Culture

Louis Vuitton fosters a culture rooted in heritage, craftsmanship, and a relentless pursuit of excellence, where employees contribute to one of the world’s most iconic luxury maisons. Its workplace environment combines creativity, precision, and international collaboration, offering teams the opportunity to grow within a brand that values innovation, client experience, and long-term savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.