Louis Vuitton Real-Time Analyst
- Location
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 25, 2026
About Louis Vuitton
Louis Vuitton Services Europe (LVSE) provides shared services and centralised operational support to Louis Vuitton houses across Europe and sits within the luxury fashion group LVMH. The organisation combines rigorous operational excellence with a premium client-service ethos, supporting global retail and client-facing operations through specialised planning, performance and customer service functions.
Louis Vuitton – Brussels: Real-Time Analyst (hybrid) at Louis Vuitton Services Europe, managing intraday contact traffic and performance.
Role & Responsibilities
- Own intraday traffic across channels (calls, chats, digital), ensuring coverage, SLA adherence and KPI achievement.
- Monitor live volumes and key metrics (adherence, activity codes, shrinkage, Average Handling Time) and act on anomalies in real time.
- Perform daily intraday reforecasting and adjust staffing to align resources with live demand and commercial priorities.
- Implement immediate mitigation plans to protect service levels and sales performance during spikes or disruptions.
- Collaborate closely with Planning, Front Office teams and Performance to optimise schedules, offline activities and resource allocation.
- Analyse client behaviour and channel trends to anticipate demand, identify efficiency opportunities and propose automation or workflow improvements.
- Maintain strong operational knowledge of WFM, CRM and front-office systems and ensure accurate data entry and reporting.
- Provide clear, timely communication to stakeholders and leadership on intraday decisions, challenges and opportunities.
Qualifications
- Minimum three years' experience in contact centre intraday management, workforce planning, operations analytics or a related role.
- Fluent English; additional languages are advantageous given the international scope.
- Advanced proficiency in Excel for analysis and reporting.
- Strong analytical aptitude with proven ability to translate real-time data into actionable decisions.
- Demonstrated ability to build cross-functional relationships and influence operational priorities.
- Reliable performance record and capacity to make rapid decisions in a high-pressure environment.
Skills
Experience
Minimum three years of progressive experience in contact centre operations, intraday planning, workforce management or performance analytics, preferably within luxury retail or a high-volume client service environment.
Education
Bachelor's degree or equivalent in business, statistics, operations research, economics or a related discipline preferred; relevant professional experience will be considered in lieu of formal qualifications.
Workplace
The successful candidate will be located in Brussels, Brussels-Capital Region, Belgium.
Culture
Louis Vuitton fosters a high-performance, client-centric culture rooted in luxury craftsmanship and exacting service standards. LVSE combines the creative values of the maison with disciplined operational processes, operating in a diverse, international environment that emphasises collaboration, continuous improvement and sustainability.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Louis Vuitton, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Intraday Operations Analyst», «Service Performance Analyst», «Contact Centre Real-Time Planner», «Workforce Management Analyst», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.