Louis Vuitton Quality Assistant Manager

About Louis Vuitton

Founded in Paris in 1854, Louis Vuitton stands among the world’s most emblematic luxury maisons, renowned for exceptional craftsmanship, innovation, and the art of travel. As an employer, the Maison offers a distinctive environment where heritage and modernity meet, inviting talents to contribute to a global culture of excellence across retail, design, craftsmanship, client experience, operations, and corporate functions. Louis Vuitton values curiosity, precision, creativity, and entrepreneurial spirit, supporting employees through international opportunities, learning pathways, and a strong commitment to savoir-faire. Its teams are united by a shared ambition to craft enduring desirability and deliver exceptional experiences worldwide.

Role & Responsibilities

• Build store autonomy in handling quality cases to ensure customers receive consistent responses and service.
• Manage stock quality alerts to ensure sellable stock is delivered promptly to stores.
• Make consistent, sound decisions on quality issues; analyse cases and regularly provide suggestions to the Central Quality Team for product quality improvements.
• Coordinate quality alerts and stock control with central teams, stores, and Supply Chain and Logistics teams to arrange efficient repairs and return stock to sellable condition.
• Analyse and follow up on KPIs; validate defective returns and arrange for them to be returned to sellable stock or designated VAP, where applicable.
• Consolidate repair information for quality improvement and share product corrective actions and modification updates with the Repair team.
• Manage product tests for improvement using experience under valid, controlled conditions or environments.
• Verify product authenticity with craftsmen or central teams when needed, ensuring service is provided only for genuine products.
• Develop store teams’ quality knowledge to increase autonomy and responsiveness to client returns.
• Follow up on special quality cases with stores, Client Care Service, and Client Service teams to provide suitable client solutions; make appropriate decisions and manage exceptional, important, and sensitive cases.
• Develop and deliver workshops with Store Training and Merchandising teams to build store teams’ confidence and interest and maximize selling opportunities.
• Support operations during team members’ leave, handle departmental administrative tasks, and undertake ad hoc assignments and projects.

Qualifications

• Bachelor’s degree.
• At least 5 years of experience in quality and after-sales.
• Retail experience is a strong advantage.
• Fluent in English, Cantonese, and Mandarin.
• Computer literacy in PowerPoint, Word, and Excel.
• Logical thinking and sound judgment.
• Customer-oriented approach and commercial mindset.
• Communication and interpersonal skills.
• Time-management skills.
• Organized and detail-oriented.
• Willingness and ability to travel abroad independently.

Skills

Experience

At least 5 years of experience in quality and after-sales; retail experience is a strong advantage.

Education

Bachelor’s degree.

Culture

Louis Vuitton fosters a culture rooted in heritage, craftsmanship, and a relentless pursuit of excellence, where employees contribute to one of the world’s most iconic luxury maisons. Its workplace environment combines creativity, precision, and international collaboration, offering teams the opportunity to grow within a brand that values innovation, client experience, and long-term savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.