Louis Vuitton Production Supervisor, Client Care Services

Closed The candidacy window for this position at Louis Vuitton has closed.

While this position is no longer receiving submissions as of April 5, 2026, we invite you to explore further opportunities at Louis Vuitton or browse all open roles.

Continue Your Search

We invite you to review more currently available roles:

Location
USA
└Texas
└Irving
Employment
Full-Time
Seniority
Supervisor
Posted
Mar 29, 2026

About Louis Vuitton

Louis Vuitton is a premier luxury fashion house recognized for its artisanal heritage and high-quality leather goods. As a flagship brand within the LVMH group, it combines global reach with a strong emphasis on craftsmanship, operational excellence and career development across its Maison network.

Louis Vuitton in Irving, TX seeks a Production Supervisor, Client Care Services to lead the repair workshop team and ensure quality and throughput.

Role & Responsibilities

  • Lead and coach a team of artisans to meet daily production schedules and quality standards; conduct briefs, performance reviews and individual development plans.
  • Manage workshop daily operations including staff allocation, capacity planning, materials procurement and equipment maintenance to ensure service rate targets.
  • Ensure repair quality by enforcing LV repair specifications, partnering with Central Technical teams to validate standard times and troubleshoot technical issues.
  • Monitor KPIs (service rate, turnaround time, first-inspection quality, store return rate) and deliver daily, weekly and monthly performance reports to management.
  • Design and implement optimal workshop layout and production flows; identify bottlenecks and lead continuous improvement initiatives (Kaizen, 5S, VSM).
  • Coordinate rush repairs with Customer Service to meet same-day or 48-hour shipment commitments and manage warranty repair processes.

Qualifications

  • High school diploma or GED required.
  • Minimum 3 years of supervisory or team lead experience in a repair, production or workshop environment; 2–5 years preferred.
  • Experience with leather and canvas sewing/repair strongly preferred.
  • Proven ability to train, motivate and develop workshop artisans and manage performance.
  • Demonstrated competence in workplace safety, machine maintenance coordination and materials management.

Skills

Microsoft Word Microsoft Excel PowerPoint Outlook Microsoft List PowerBI JDE SAP Value stream mapping Kaizen 5S Gemba Walks Root cause problem solving Leather/canvas sewing and repair

Experience

Minimum three years' experience supervising production or repair teams, ideally within luxury goods, footwear or leather workshops. Proven track record driving throughput and first-pass quality while implementing lean improvements.

Education

High School Diploma or GED

Workplace

This position is based in Irving, Texas, USA, within easy reach of Dallas.

Culture

The Maison emphasizes craftsmanship, operational rigor and individual development within a global luxury context. As part of LVMH, the workplace culture promotes inclusivity, meritocratic advancement and initiatives that support professional equality while upholding the highest standards of product care.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Louis Vuitton, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Workshop Supervisor — Repair Services», «Repair Operations Supervisor», «Client Care Production Lead», «Service Workshop Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.