Louis Vuitton Production Supervisor, Client Care Services
Closed The candidacy window for this position at Louis Vuitton has closed.
While this position is no longer receiving submissions as of March 25, 2026, Louis Vuitton presents 705 alternative opportunities for your consideration.
Continue Your Search
We invite you to review more currently available roles:
Louis Vuitton — Production Supervisor, Client Care Services in Irving, USA. Lead the repair workshop, manage artisans and ensure quality and KPI delivery.
Overview
Louis Vuitton is a heritage luxury Maison within the LVMH group, renowned for its craftsmanship, leather goods expertise and global retail network. As an employer it emphasizes artisanal excellence, rigorous quality standards and client-focused service, while investing in employee development and inclusive workplace initiatives.
Role & Responsibilities
- Lead, coach and schedule a team of artisans; organise daily workshop activities and enforce company policies and safety procedures.
- Set and track productivity and quality KPIs (service rate, turnaround time, first-inspection quality, post-repair returns) and drive continuous improvement to meet targets.
- Manage capacity planning, weekly production schedules and material/equipment needs to ensure service rate >85% (under 14-day turnover) and quality goals.
- Oversee technical operations: apply Louis Vuitton repair specifications, collaborate with Central Technical team to validate standard times and resolve technical obstacles.
- Implement and sustain lean workshop practices (optimal layout, flow management, 5S) and lead problem-solving (root cause analysis, Kaizen) activities.
- Coordinate rush repairs and logistics with Customer Service to meet same-day or 2-day shipment commitments.
- Maintain equipment safety and preventive maintenance routines; manage procurement of workshop tools and materials and monthly shredding processes.
Qualifications
- High School Diploma or GED required.
- Minimum 3 years of relevant experience in a supervisory or lead role within a repair, production or workshop environment; luxury leather goods experience preferred.
- Practical knowledge of sewing on leather/canvas is a plus.
- Intermediate proficiency in Microsoft Office and ability to produce presentations and analytical reports.
- Familiarity with ERP systems (JDE and/or SAP) preferred.
- Experience using lean manufacturing tools (value stream mapping, Kaizen, 5S, Gemba Walks) and root cause problem solving.
- Strong attention to detail, quality and safety orientation; proven team management and coaching skills.
- English required; Spanish language skills are a plus.
Skills
Experience
Minimum 3 years in a supervisory or lead role within a repair, production or workshop setting; experience with leather goods or luxury repairs strongly preferred.
Education
High School Diploma or GED
Workplace
This position is based in Irving, California, USA, within easy reach of Dallas. Cerulean lists 2 open roles in Irving, including 1 posted recently. The broader California area accounts for 358 active listings on Cerulean, 14 of which are new. In USA as a whole, Cerulean currently features 2.192 open positions, with 66 posted this week.
Culture
Louis Vuitton combines deep artisanal heritage with a performance-driven retail culture. The Maison fosters an inclusive environment that values individual contribution, continuous learning and cross-functional collaboration while maintaining uncompromising standards of craftsmanship and client service.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.