Louis Vuitton Product Manager - Order

About Louis Vuitton

Founded in Paris in 1854, Louis Vuitton stands among the world’s most emblematic luxury maisons, renowned for exceptional craftsmanship, innovation, and the art of travel. As an employer, the Maison offers a distinctive environment where heritage and modernity meet, inviting talents to contribute to a global culture of excellence across retail, design, craftsmanship, client experience, operations, and corporate functions. Louis Vuitton values curiosity, precision, creativity, and entrepreneurial spirit, supporting employees through international opportunities, learning pathways, and a strong commitment to savoir-faire. Its teams are united by a shared ambition to craft enduring desirability and deliver exceptional experiences worldwide.

Role & Responsibilities

• Define and execute the product vision for the order and checkout domain, aligned with corporate strategy and luxury customer expectations
• Conduct comprehensive discovery activities including user research, journey mapping, competitive benchmarking, and opportunity identification
• Build and prioritize the product roadmap based on value assessment: business impact, customer experience, and technical debt
• Establish and monitor product and business KPIs; drive data-informed decision-making through analytics platforms (GA4, Contentsquare) and A/B testing (AB Tasty)
• Identify, scope, and pilot AI and Machine Learning use cases (personalization, automation, conversational agents, predictive analytics) across the order domain
• Lead strategic product reviews with executive leadership and stakeholder alignment workshops
• Champion product management best practices, drive organizational maturity in agile methodologies, and promote adoption of emerging tools and technologies

Qualifications

• Minimum 7 years of product management experience encompassing both discovery and delivery phases
• Demonstrated expertise in e-commerce or digital customer journey optimization, with knowledge of multiple functional domains (order management, payment processing, customer accounts, CRM)
• Proficiency in agile frameworks (SAFe) and associated tools (Jira, Confluence, Figma, analytics platforms)
• Strong track record in stakeholder management, influence-based leadership, and orchestration of complex multi-functional projects
• Solid understanding of Machine Learning and Generative AI applications, with demonstrated curiosity and hands-on experimentation
• Data literacy including mastery of analytics tools (GA4, Contentsquare) and experimental methodologies (A/B testing frameworks)
• Fluency in French and English, both written and verbal
• Sensitivity to luxury market dynamics and alignment with values of excellence, precision, attention to detail, and creative thinking

Skills

Experience

Minimum 7 years in product management roles, with significant hands-on experience in e-commerce, digital checkout flows, or customer experience optimization. Familiarity with multi-functional environments involving order processing, payment systems, customer account management, and CRM platforms is essential.

Education

Not specified in source material; typically a bachelor's degree in business, computer science, engineering, or related field is expected for this level.

Workplace

Culture

Louis Vuitton fosters a culture rooted in heritage, craftsmanship, and a relentless pursuit of excellence, where employees contribute to one of the world’s most iconic luxury maisons. Its workplace environment combines creativity, precision, and international collaboration, offering teams the opportunity to grow within a brand that values innovation, client experience, and long-term savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.