Louis Vuitton Product Assessment Specialist

About Louis Vuitton

Founded in Paris in 1854, Louis Vuitton stands among the world’s most emblematic luxury maisons, renowned for exceptional craftsmanship, innovation, and the art of travel. As an employer, the Maison offers a distinctive environment where heritage and modernity meet, inviting talents to contribute to a global culture of excellence across retail, design, craftsmanship, client experience, operations, and corporate functions. Louis Vuitton values curiosity, precision, creativity, and entrepreneurial spirit, supporting employees through international opportunities, learning pathways, and a strong commitment to savoir-faire. Its teams are united by a shared ambition to craft enduring desirability and deliver exceptional experiences worldwide.

Role & Responsibilities

• Manage and process all incoming repairs by entering data into the JD Edwards system within 2.5 days with all required information
• Meet daily input goal of 70 repair entries
• Inspect incoming repairs to assess item condition against store documents and determine repairability
• Determine if products qualify for free-of-charge (FOC) repairs or require customer charges
• Track all incorrect and missing data in JD Edwards to support system improvements
• Access technical data through JD Edwards system when repair instructions are unavailable
• Determine defect codes and chrono dates for each repair
• Record and maintain repair warranties and ensure proper departmental notifications
• Communicate with Store Support Coordinators regarding shipment feedback and performance issues
• Consult with floor supervisors and artisans on technical repair questions
• Report incorrect or missing data and technical concerns to Store Support Coordinators
• Handle customer service issues on rush shipments and provide repair estimates
• Scan and store all shipping logs into the department shared folder daily
• Participate in departmental improvement projects and recommend process enhancements

Qualifications

• High School Diploma or GED
• 1–2 years of experience in a data entry capacity
• Proficiency in JD Edwards system
• Excellent verbal and written communication skills
• Strong organizational and time management abilities
• Basic computer skills and 10-key data entry proficiency
• Ability to work overtime as required by business demands
• Capability to manage multiple tasks and respond effectively to priority changes

Skills

Experience

1–2 years of professional experience in a data entry or administrative capacity, preferably within a customer service, logistics, or product assessment environment. While the posting notes "minimum 3 years required," the profile section specifies "1–2 years' experience in a data entry capacity"; the profile information is treated as the more precise requirement.

Education

High School Diploma or GED required.

Workplace

Compensation

The base compensation for this position is USD 25 per hour.

Benefits

Shift differential of $2 per hour for hours worked during the second shift; generous benefits package and industry-leading training in luxury retail and customer service provided.

Culture

Louis Vuitton fosters a culture rooted in heritage, craftsmanship, and a relentless pursuit of excellence, where employees contribute to one of the world’s most iconic luxury maisons. Its workplace environment combines creativity, precision, and international collaboration, offering teams the opportunity to grow within a brand that values innovation, client experience, and long-term savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.