Louis Vuitton Private Client Relations Manager

About Louis Vuitton

Founded in Paris in 1854, Louis Vuitton stands among the world’s most emblematic luxury maisons, renowned for exceptional craftsmanship, innovation, and the art of travel. As an employer, the Maison offers a distinctive environment where heritage and modernity meet, inviting talents to contribute to a global culture of excellence across retail, design, craftsmanship, client experience, operations, and corporate functions. Louis Vuitton values curiosity, precision, creativity, and entrepreneurial spirit, supporting employees through international opportunities, learning pathways, and a strong commitment to savoir-faire. Its teams are united by a shared ambition to craft enduring desirability and deliver exceptional experiences worldwide.

Role & Responsibilities

• Define and drive the regional private client strategy with market and store leadership to accelerate Top Client development, engagement and long-term retention.
• Oversee regional Top Client mapping, identifying priority clients, high-potential profiles and growth opportunities within and across markets.
• Establish individual Top Client development-plan frameworks, helping markets and stores define tailored engagement strategies and monitor progress.
• Drive regional retention and upgrade initiatives, enabling markets to develop high-potential clients into future Top Clients through personalized engagement and experiences.
• Partner with Events and Merchandising teams to shape the regional private client experience calendar, ensuring alignment with Maison priorities, appropriate client targeting and measurable business impact.
• Set guidelines for client hospitality, gifting and guest experiences that maintain consistent standards while allowing local relevance.
• Oversee regional client development and entertainment budget planning, allocation and performance monitoring with markets.
• Analyze the regional client portfolio to identify growth opportunities across key client segments.
• Define and monitor regional client development KPIs focused on high-value client recruitment, retention, reactivation and upgrade.
• Turn CRM data and client insights into actionable recommendations for markets and stores, informing client prioritization and engagement strategies.
• Monitor client activity and purchasing behavior across markets to identify emerging trends, development opportunities and attrition risks.
• Lead regular client performance reviews with markets, identifying gaps, agreeing on action plans and sharing successful practices across the region.
• Develop the regional high-value client recruitment strategy, identifying priority audiences, networks and acquisition opportunities.
• Identify and cultivate regional partnerships and networks that can support qualified client acquisition, working with markets to activate relevant local opportunities.
• Partner with market leadership and relevant regional teams to develop exclusive experiences, partnerships and networking initiatives.
• Facilitate cross-market collaboration on client recruitment and development opportunities, ensuring coordinated outreach and a consistent client experience.
• Assess recruitment initiatives and scale successful approaches across the region.
• Serve as the regional point of contact for private client development, connecting headquarters, markets and stores to ensure alignment.
• Translate global client development priorities into regional roadmaps and guidelines, adapting them to market needs and business opportunities.
• Equip market and store teams with clienteling frameworks, engagement tools and best practices to strengthen Top Client relationships.
• Partner with Training teams to build capabilities in high-value client recruitment, personalized engagement, retention and upgrade.
• Coordinate with Merchandising, Events, Digital, Client Services and other relevant teams to deliver integrated client development initiatives.
• Foster a client-centric culture across the region, promoting accountability, collaboration and the sharing of best practices.

Qualifications

• Fluent in English; an additional regional language is a plus.
• A record of driving Top Client strategy, retention and high-value acquisition.
• Strong analytical skills to translate CRM data into actionable retail strategies.
• Experience collaborating cross-functionally to shape exclusive client experiences.
• Skilled in budget management, KPI tracking and regional performance monitoring.
• Excellent stakeholder management, communication and cross-market coordination.
• Inspiring leadership grounded in luxury service standards and client-centricity.
• Growth-minded, strategic and adaptable in a multi-market environment.

Skills

Experience

At least 3 years in luxury client development, CRM, or private client relations.

Culture

Louis Vuitton fosters a culture rooted in heritage, craftsmanship, and a relentless pursuit of excellence, where employees contribute to one of the world’s most iconic luxury maisons. Its workplace environment combines creativity, precision, and international collaboration, offering teams the opportunity to grow within a brand that values innovation, client experience, and long-term savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.