Louis Vuitton Personal Shopper

About Louis Vuitton

Founded in Paris in 1854, Louis Vuitton stands among the world’s most emblematic luxury maisons, renowned for exceptional craftsmanship, innovation, and the art of travel. As an employer, the Maison offers a distinctive environment where heritage and modernity meet, inviting talents to contribute to a global culture of excellence across retail, design, craftsmanship, client experience, operations, and corporate functions. Louis Vuitton values curiosity, precision, creativity, and entrepreneurial spirit, supporting employees through international opportunities, learning pathways, and a strong commitment to savoir-faire. Its teams are united by a shared ambition to craft enduring desirability and deliver exceptional experiences worldwide.

Role & Responsibilities

• Collaborate with headquarters merchandising teams to maintain current knowledge of luxury product collections and communicate product innovations to clients
• Increase the proportion of luxury goods sales within total store performance by actively promoting premium offerings through the VIP salon
• Identify high-potential clients with the sales team and develop targeted strategies to engage new clientele
• Facilitate client relationship activities and leverage existing VIP networks, social connections, and competitive intelligence to expand the prospect database
• Maintain an updated directory of local luxury venues (spas, restaurants, hotels, exhibitions) through magazines and social engagement
• Enhance existing VIP client retention through tailored personal services, exclusive events, and curated experiences
• Execute cross-selling strategies during significant occasions (birthdays, anniversaries, holidays, special milestones) to increase client spending and deepen product category engagement
• Implement a comprehensive client tracking system using CRM platforms to manage contact frequency, preferences, and interaction history
• Fulfill exceptional service requests and accommodate special client needs with attention to detail
• Ensure superior after-sales service including watch maintenance, jewelry cleaning, and bespoke customization support
• Develop and manage client relationship activity budgets with fiscal responsibility

Qualifications

• Minimum 3 years of professional experience in luxury retail, personal shopping, or high-net-worth client management
• Demonstrated expertise in luxury goods knowledge and product categories (watches, jewelry, accessories)
• Proven track record of building and maintaining elite client portfolios with substantial lifetime value
• Strong understanding of Chinese luxury consumer behavior and high-end market dynamics

Skills

Experience

Minimum 3 years of progressive experience in luxury retail, personal shopping services, or VIP client management within an upscale fashion or accessories environment.

Education

Secondary education required; higher education in business, hospitality, luxury brand management, or related field preferred.

Workplace

Compensation

The base compensation for this position is CNY 10,000 per month.

Culture

Louis Vuitton fosters a culture rooted in heritage, craftsmanship, and a relentless pursuit of excellence, where employees contribute to one of the world’s most iconic luxury maisons. Its workplace environment combines creativity, precision, and international collaboration, offering teams the opportunity to grow within a brand that values innovation, client experience, and long-term savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.