Louis Vuitton Operations Manager

About Louis Vuitton

Founded in Paris in 1854, Louis Vuitton stands among the world’s most emblematic luxury maisons, renowned for exceptional craftsmanship, innovation, and the art of travel. As an employer, the Maison offers a distinctive environment where heritage and modernity meet, inviting talents to contribute to a global culture of excellence across retail, design, craftsmanship, client experience, operations, and corporate functions. Louis Vuitton values curiosity, precision, creativity, and entrepreneurial spirit, supporting employees through international opportunities, learning pathways, and a strong commitment to savoir-faire. Its teams are united by a shared ambition to craft enduring desirability and deliver exceptional experiences worldwide.

Role & Responsibilities

• Lead, coach, and develop the stock team, modeling the Louis Vuitton Attitudes and supporting delivery of the Louis Vuitton Promise
• Identify talent, recruit high-performing candidates, and build succession plans in collaboration with senior management
• Set and track individual and team performance goals; conduct regular performance reviews and provide constructive feedback
• Create a positive, harmonious work environment that fosters cooperation between team members and management across departments
• Translate company vision, strategic goals, and business information to the team, clarifying their individual and collective contributions
• Manage product flow from delivery to shop floor, ensuring efficient replenishment processes and minimizing handling delays
• Optimize warehouse and stock control procedures including rotative inventory counts, geographic location management, and delivery coordination
• Develop and execute initiatives to improve stock accuracy and reduce loss, tracking KPIs monthly with the Store Director
• Partner with sales management to enforce shop-soiled and defective procedures and maintain data accuracy in the store stock system
• Foster collaborative relationships between stock and sales teams to enhance operational efficiency
• Liaise with regional Logistics and Supply Chain teams to identify improvement opportunities and resolve operational bottlenecks
• Ensure security protocols minimize risks to staff, clients, merchandise, and facilities; manage incident reporting and investigations
• Coordinate security training across the team to raise awareness and reduce theft and loss
• Work with regional Operations leadership to assess security vulnerabilities and develop corrective action plans
• Oversee maintenance scheduling, minor works, and IT&T support; deputize for store management on vendor management matters
• Manage supplier relationships, coordinate contractor access, and administer purchase orders in collaboration with the regional Operations team
• Support store management with monthly and daily roster planning, ensuring appropriate team scheduling
• Contribute to new store openings, expansions, and renovation projects, ensuring smooth operational transitions
• Advise store leadership on operational improvements, new working practices, and process optimization opportunities
• Support HR and management with performance management investigations and disciplinary matters as required
• Ensure all team members have appropriate uniforms and personal protective equipment for their roles
• Develop strong working relationships with key internal and external stakeholders

Qualifications

• Minimum 10 years of operations management experience in luxury retail or hospitality environments
• Proven track record leading and developing teams in multi-department or multi-concession settings
• Demonstrated expertise in inventory management, stock control, and loss prevention
• Strong knowledge of retail operations systems and KPI management
• Experience with security risk assessment and incident management
• Proficiency in facilities management and vendor coordination
• Excellent organizational and project management capabilities
• Strong analytical skills with ability to interpret data and recommend improvements

Skills

Experience

Minimum 10 years of operations management experience in luxury retail, preferably in a multi-brand or multi-department context. Demonstrated success in leading teams, optimizing product flow, reducing loss, and driving operational excellence.

Education

Secondary education required; tertiary qualification in Business Administration, Operations Management, or related discipline preferred.

Workplace

Culture

Louis Vuitton fosters a culture rooted in heritage, craftsmanship, and a relentless pursuit of excellence, where employees contribute to one of the world’s most iconic luxury maisons. Its workplace environment combines creativity, precision, and international collaboration, offering teams the opportunity to grow within a brand that values innovation, client experience, and long-term savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.