Louis Vuitton Operations Manager, Client Services
- Employment
- Full-Time
- Seniority
- Manager
- Department
- E-Commerce, Digital & Data Analytics
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 30, 2026
About Louis Vuitton
Founded in Paris in 1854, Louis Vuitton stands among the world’s most emblematic luxury maisons, renowned for exceptional craftsmanship, innovation, and the art of travel. As an employer, the Maison offers a distinctive environment where heritage and modernity meet, inviting talents to contribute to a global culture of excellence across retail, design, craftsmanship, client experience, operations, and corporate functions. Louis Vuitton values curiosity, precision, creativity, and entrepreneurial spirit, supporting employees through international opportunities, learning pathways, and a strong commitment to savoir-faire. Its teams are united by a shared ambition to craft enduring desirability and deliver exceptional experiences worldwide.
Louis Vuitton Operations Manager, Client Services in Tokyo, Japan. Lead digital retail operations and manage client services team.
Role & Responsibilities
- Lead and optimize order monitoring and release/decline decision-making processes
- Manage payment issue resolution and fraud and chargeback handling operations
- Oversee returns processing and distance repair coordination
- Execute personal data request operations and compliance activities
- Drive cross-functional issue resolution across multiple departments
- Manage and develop the Client Services Operations team through coaching and performance management
- Serve as key liaison between Digital Retail, Finance, IT, Logistics, Legal, Internal Control, and HQ stakeholders
- Ensure operational continuity and support system enhancements and project implementation
- Lead projects from planning through implementation and post-launch evaluation
Qualifications
- Minimum 5 years of experience in client services operations, contact center operations, e-commerce operations, or related operational or project management roles
- Proven experience managing operational processes involving multiple stakeholders across different functions
- Demonstrated success leading projects from planning through implementation and post-launch follow-up
- Expertise in people management, including team leadership, coaching, and performance management
- Solid understanding of operational processes related to order monitoring, payment handling, fraud management, returns processing, repair coordination, and data-related request handling
Skills
Experience
Minimum 5 years of progressive experience in client services operations, contact center operations, e-commerce operations, or related operational and project management roles. Proven track record in managing operational processes that involve multiple stakeholders and functions, with demonstrated capability in project execution and team leadership.
Education
No specific educational qualifications mentioned.
Workplace
The role is situated in Tokyo, Tokyo, Japan.
Culture
Louis Vuitton fosters a culture rooted in heritage, craftsmanship, and a relentless pursuit of excellence, where employees contribute to one of the world’s most iconic luxury maisons. Its workplace environment combines creativity, precision, and international collaboration, offering teams the opportunity to grow within a brand that values innovation, client experience, and long-term savoir-faire.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Louis Vuitton, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Services Operations Manager», «Digital Retail Operations Lead», «Back-Office Operations Manager», «Client Services Director», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.