Louis Vuitton Omnichannel Repair Project Lead
Louis Vuitton — Omnichannel Repair Project Lead (6‑month contract) in Paris. Lead international digital repair and Care initiatives for the Distant Repairs platform.
Overview
Louis Vuitton is a global maison of fashion and leather goods within the LVMH group, renowned for artisanal savoir‑faire, exceptional quality and continuous innovation. As part of a leading luxury conglomerate, the house combines heritage craftsmanship with digital transformation and places a strong emphasis on client experience, sustainability and international expansion.
Role & Responsibilities
- Define and drive the strategy, roadmap and performance of the Distant Repairs service and the digital Care experience in coordination with Digital, Care and IT teams.
- Gather, consolidate and formalize business requirements from regional Care teams to populate and prioritise the product backlog.
- Identify, prioritise and quantify opportunities for new features, UX improvements and geographic expansion of the service.
- Monitor KPIs, analyse service usage and lead continuous improvement initiatives.
- Oversee platform stability: manage bugs and incidents, coordinate technical developments, prioritise fixes and follow delivery with technical teams.
- Coordinate testing, localization and international rollouts in collaboration with local teams, Digital and IT.
- Animate the Distant Care Service community, structure communications with regions and facilitate the sharing of best practices.
- Contribute to transversal Care programmes: requirement framing, project governance, stakeholder coordination and deployment support.
Qualifications
- Engineering degree (or equivalent) with proven analytical rigour.
- 3 to 5 years of professional experience with demonstrable BO/PO (Business Owner / Product Owner) project management responsibilities.
- Fluent written and spoken French and English; an additional language is a plus.
- Proven experience using Excel, Power BI and JIRA; familiarity with Agile methodologies is an asset.
- Strong stakeholder management, cross‑functional coordination and client‑centric problem‑solving skills.
Skills
Experience
3 to 5 years of relevant professional experience, including significant hands‑on BO/PO or project management exposure within digital product, service or operations contexts.
Education
Engineering degree or equivalent qualification.
Workplace
This position is based in Paris, Île-de-France, France.
Culture
Louis Vuitton fosters a high‑performance, creative and craftsmanship‑driven culture where attention to detail and client experience are paramount. As part of LVMH, the maison emphasises inclusion and nondiscrimination and advances concrete environmental commitments across its operations.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Louis Vuitton, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Omnichannel Service Project Manager», «Digital Repair Project Lead», «Client Care Digital Project Manager», «Distant Repairs Program Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.