Louis Vuitton Omnichannel Repair Project Lead
- Location
- CergyÎle-de-FranceFrance
- Employment
- Contract
- Seniority
- Lead
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 17, 2026
About Louis Vuitton
Louis Vuitton is an emblematic maison within the LVMH group, specialising in luxury fashion and leather goods with a global retail and client services footprint. The brand combines artisanal savoir-faire with ongoing digital and experiential innovation across its boutiques, client care and after-sales services.
Louis Vuitton — Omnichannel Repair Project Lead (CDD, 6 months) in Cergy, France.
Role & Responsibilities
- Define and drive the strategy, roadmap and performance of the Distant Repairs service and the digital Care experience in coordination with Digital, Care and IT teams.
- Gather, consolidate and formalise business requirements from regional Care teams to populate and prioritise the product backlog.
- Identify, prioritise and quantify opportunities for feature development, digital experience optimisation and market expansion.
- Monitor service KPIs, analyse digital usage data and lead continuous improvement initiatives.
- Oversee platform health: manage bugs and incidents, coordinate technical developments, prioritise fixes and follow up on deliveries with technical teams.
- Coordinate testing, localisation and international roll-outs in collaboration with local teams, Digital and IT.
- Animate the Distant Care Service community, structure zone communications and facilitate the sharing of best practices.
- Contribute to cross-functional Care programme initiatives: requirement scoping, project governance, stakeholder coordination and deployment support.
Qualifications
- Engineering degree or equivalent technical qualification.
- Minimum five years' professional experience with demonstrable responsibility in BO/PO or product/project management roles.
- Fluent written and spoken French and English; additional languages are an advantage.
- Proven ability to gather and formalise business requirements and to prioritise a product backlog.
- Strong analytical rigour, customer-orientation and collaborative teamworking skills.
Skills
Experience
Minimum 5 years' experience, including significant experience in project management as a Business Owner/Product Owner (BO/PO) or equivalent roles within digital services.
Education
Engineering degree (or equivalent technical qualification).
Workplace
This position is based in Cergy, Île-de-France, France, within easy reach of Paris.
Culture
Louis Vuitton fosters a culture of exacting craftsmanship, creativity and continual reinvention, blending traditional savoir-faire with digital innovation. The maison places heavy emphasis on client experience, cross-disciplinary collaboration and personal development within a global, multicultural environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Louis Vuitton, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Distant Repairs Project Lead», «Omnichannel Care Project Lead», «Digital Repairs Product Owner», «Omnichannel Service Product Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.