Louis Vuitton Omnichannel Repair Project Lead

Closed The candidacy window for this position at Louis Vuitton has closed.

While this position is no longer receiving submissions as of April 16, 2026, we invite you to explore further opportunities at Louis Vuitton or browse all open roles.

Continue Your Search

We invite you to review more currently available roles:

Location
CergyÎle-de-FranceFrance
Employment
Contract
Seniority
Mid-Level
Department
Clienteling, CRM & VIP Relations
Industry
Fashion, Apparel & Leather Goods
Posted
Apr 12, 2026

About Louis Vuitton

Louis Vuitton is a global luxury fashion and leather‑goods house and a core maison within the LVMH group. Renowned for atelier craftsmanship, product excellence and a global retail and client‑care network, the brand combines heritage savoir‑faire with digital and omnichannel initiatives to serve an international clientele.

Louis Vuitton — Omnichannel Repair Project Lead (6‑month CDD) in Cergy. Lead digital repair projects and international deployments starting June 2026.

Role & Responsibilities

  • Define and lead the strategy, roadmap and performance of the Distant Repairs service and the digital Care experience in coordination with Digital, Care and IT teams.
  • Collect, consolidate and formalize business requirements from regional Care teams to populate and prioritise the product backlog.
  • Identify, prioritise and articulate opportunities for new features, user‑experience improvements and market expansion.
  • Track performance KPIs, analyse digital usage data and drive continuous improvement actions.
  • Oversee platform health: manage bugs and incidents, coordinate technical developments, prioritise fixes and follow up on deliveries with technical teams.
  • Coordinate testing, localisation and international roll‑outs in collaboration with local teams, Digital and IT.
  • Animate the Distant Care Service community, structure communications with regions and facilitate the sharing of best practices.
  • Contribute to transversal Care programme projects: scope requirements, manage project phases, coordinate stakeholders and support deployments.

Qualifications

  • Engineering degree (or equivalent technical diploma).
  • Minimum 3 years of professional experience; 3–5 years preferred with demonstrable experience in BO/PO project management.
  • Fluent written and spoken French and English; an additional language is an advantage.
  • Proven experience coordinating cross‑functional and international deployments.
  • Strong analytical skills and a client‑centric mindset, with a track record of proposing pragmatic solutions.

Skills

Excel Power BI JIRA Agile methodology Project management (BO/PO) KPI analysis and performance monitoring Stakeholder coordination and change management Localization and international deployment Continuous improvement and UX optimisation

Experience

Minimum 3 years of professional experience, including significant project management experience in BO/PO roles and cross‑functional initiatives; experience in digital services or luxury client care is highly desirable.

Education

Engineering degree (Bachelor's or Master's level) or equivalent technical diploma.

Workplace

This position is based in Cergy, Île-de-France, France, within easy reach of Paris.

Culture

Louis Vuitton cultivates a high‑performance yet collaborative environment where craftsmanship, creativity and service excellence are paramount. The maison values diversity, non‑discrimination and sustainability; teams are engaged in environmental initiatives and international collaboration across Digital, Care and Retail networks.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Louis Vuitton, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Distant Repairs Project Lead», «Digital Care Project Lead», «Omnichannel Service Project Manager», «Customer Care Digital Project Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.