Louis Vuitton Omnichannel Care Project Assistant
- Location
- ParisÎle-de-FranceFrance
- Employment
- Internship
- Seniority
- Intern
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 22, 2026
About Louis Vuitton
Louis Vuitton is a preeminent maison within the LVMH group, renowned for its artisanal leather goods, ready-to-wear and elevated client experiences. As an employer it combines heritage craftsmanship with global innovation programmes, offering multidisciplinary collaboration across retail, digital and product teams while embedding sustainability and brand excellence into everyday operations.
Louis Vuitton — Paris (2nd): Omnichannel Care Project Assistant internship to support redesign of in-store Care app and client journeys.
Role & Responsibilities
- Support the transformation programme for the Client Care omnichannel experience under the supervision of the Care Experience Manager.
- Help design, build and deploy the in-store Care application revamp and its new features (product recognition, client notifications, tracking, digital passport).
- Collaborate with retail teams and LV Neo (IT) to implement customer journeys and key experience moments in-store.
- Conduct competitive benchmarks and ad-hoc studies to inform product and service decisions.
- Contribute to the analysis and implementation of a clustering proposal for the Care offering.
Qualifications
- Enrolled in a business school or engineering school (final-year project or gap-year internship).
- Fluent written and spoken English is mandatory.
- Prior internship or experience in retail or digital environments with a customer-centric focus is appreciated.
- Proficiency in Microsoft Office; experience with Power BI is recommended.
- Strong interpersonal skills, intellectual curiosity, agility and commitment to sustainability objectives.
Skills
Experience
Entry-level; suitable for final-year students or students taking a study break. A previous short-term experience in retail or a digital/customer-facing project will be considered an asset.
Education
Currently enrolled in a business school or engineering school (final-year or gap-year).
Workplace
The role is situated in Paris, Île-de-France, France.
Culture
Louis Vuitton blends traditional savoir‑faire with cutting‑edge retail and digital innovation, fostering an environment where creativity, precision and client obsession coexist. As part of the LVMH group, the maison places emphasis on professional development, cross‑disciplinary collaboration and environmental responsibility.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Louis Vuitton, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Care Project Assistant», «Omnichannel Customer Experience Assistant», «Care Experience Project Coordinator», «Customer Care Project Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.