- Location
- Paris Île-de-France France
- Employment
- Internship
- Seniority
- Intern
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 21, 2026
About Louis Vuitton
Founded in Paris in 1854, Louis Vuitton stands among the world’s most emblematic luxury maisons, renowned for exceptional craftsmanship, innovation, and the art of travel. As an employer, the Maison offers a distinctive environment where heritage and modernity meet, inviting talents to contribute to a global culture of excellence across retail, design, craftsmanship, client experience, operations, and corporate functions. Louis Vuitton values curiosity, precision, creativity, and entrepreneurial spirit, supporting employees through international opportunities, learning pathways, and a strong commitment to savoir-faire. Its teams are united by a shared ambition to craft enduring desirability and deliver exceptional experiences worldwide.
Louis Vuitton is seeking an Omnichannel Care Experience Project Assistant for a six-month, full-time internship starting in September 2026 in Paris. Reporting to the Care Experience Manager, the intern will support the omnichannel Client Care transformation, including customer journeys, an in-store application revamp, competitive research and Care-offering segmentation.
Role & Responsibilities
- Implement customer journeys and key moments in the omnichannel care experience in collaboration with the retail teams and LV Neo (IT team).
- Contribute to the design, build and deployment phases of the in-store Care application revamp and its embedded features, including product recognition, customer notifications, tracking and digital passport.
- Research competitor benchmarks and conduct ad hoc studies.
- Study and contribute to the implementation of a proposed clustering approach for the Care offering.
Qualifications
- Seeking a final-year or gap-year internship and currently studying at a business or engineering school.
- A successful initial experience in customer-oriented retail or digital work is appreciated.
- Fluent written and spoken English is essential for the role.
- Proficiency in Microsoft Office and Power BI is recommended.
- Curiosity, agility and excellent interpersonal skills.
- Environmental awareness and a commitment to contributing to the Maison’s objectives.
Skills
Experience
Entry-level; a successful initial experience in customer-oriented retail or digital work is appreciated.
Education
Currently studying at a business or engineering school; seeking a final-year or gap-year internship.
Workplace
This position is based in Paris, Île-de-France, France.
Explore jobs in Île-de-France or in France.
Culture
Louis Vuitton fosters a culture rooted in heritage, craftsmanship, and a relentless pursuit of excellence, where employees contribute to one of the world’s most iconic luxury maisons. Its workplace environment combines creativity, precision, and international collaboration, offering teams the opportunity to grow within a brand that values innovation, client experience, and long-term savoir-faire.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Louis Vuitton, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Omnichannel Customer Care Project Assistant», «Care Experience Project Coordinator», «Customer Experience Project Assistant», «Omnichannel Service Project Assistant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.