Louis Vuitton Omnichannel & LV App Project Manager EMEA

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Employment
Full-Time
Seniority
Mid-Level
Posted
Sep 23, 2026

About Louis Vuitton

Founded in Paris in 1854, Louis Vuitton stands among the world’s most emblematic luxury maisons, renowned for exceptional craftsmanship, innovation, and the art of travel. As an employer, the Maison offers a distinctive environment where heritage and modernity meet, inviting talents to contribute to a global culture of excellence across retail, design, craftsmanship, client experience, operations, and corporate functions. Louis Vuitton values curiosity, precision, creativity, and entrepreneurial spirit, supporting employees through international opportunities, learning pathways, and a strong commitment to savoir-faire. Its teams are united by a shared ambition to craft enduring desirability and deliver exceptional experiences worldwide.

The EMEA Omnichannel Business Development team seeks an experienced project manager to deploy omnichannel strategy across European, Middle Eastern, and African markets. Reporting to headquarters, this role bridges central strategy with regional execution, optimizing the omnichannel value chain to drive growth and elevate customer experience. Using customer insights and data analytics, the incumbent will deliver concrete recommendations for omnichannel service optimization, oversee the LV App deployment across EMEA, and lead cross-functional initiatives that seamlessly integrate digital touchpoints into the customer journey.

Role & Responsibilities

  • Act as the primary point of contact for European markets, assessing needs and advising on omnichannel opportunities aligned with central roadmaps
  • Translate the omnichannel vision into concrete, market-specific actions across the EMEA region
  • Lead the implementation and optimization of in-store omnichannel services (Click & Collect, in-store returns, remote selling) with evaluation frameworks and KPI tracking
  • Analyze customer browsing behaviors and formulate data-driven recommendations to improve user experience
  • Oversee end-to-end omnichannel project execution from design through regional deployment
  • Manage the deployment and optimization of the LV App across EMEA, ensuring alignment with central roadmaps
  • Coordinate functional enhancements, A/B testing, and adoption metrics with central and regional teams
  • Gather customer and market feedback to inform regional roadmaps
  • Collaborate with headquarters, regional retail teams, and central teams on in-store deployment of key omnichannel services
  • Lead, train, and support the EMEA omnichannel community through content, training, and engagement initiatives

Qualifications

  • Minimum 5 years of professional experience in digital project management, omnichannel strategy, e-commerce, or customer experience
  • Demonstrated strong digital mindset and customer-centric approach with interest in innovation and experience design
  • Proven excellence in project management, capable of leading complex cross-functional initiatives autonomously
  • Strong analytical and business acumen with ability to translate data into actionable recommendations
  • Organizational excellence with demonstrated ability to manage multiple concurrent projects
  • Senior stakeholder management skills across diverse regions and cultures
  • Fluent English proficiency required for this international environment
  • Proficiency in Jira, Confluence, PowerPoint, and Excel

Skills

Project Management Omnichannel Strategy Digital Transformation Data Analytics Customer Experience Design Cross-functional Leadership Jira Confluence PowerPoint Excel KPI Tracking Stakeholder Management

Experience

Minimum 5 years of professional experience in digital project management, omnichannel development, e-commerce, or customer experience optimization within a complex, multicultural organization.

Education

Not specified

Workplace

This position is based in Paris, Île-de-France, France.

Culture

Louis Vuitton fosters a culture rooted in heritage, craftsmanship, and a relentless pursuit of excellence, where employees contribute to one of the world’s most iconic luxury maisons. Its workplace environment combines creativity, precision, and international collaboration, offering teams the opportunity to grow within a brand that values innovation, client experience, and long-term savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Louis Vuitton, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Digital Project Manager EMEA», «Omnichannel Strategy Manager EMEA», «Customer Experience Project Manager», «LV App Regional Deployment Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.

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