Louis Vuitton Omnichannel & LV App Project Manager EMEA

About Louis Vuitton

Founded in Paris in 1854, Louis Vuitton stands among the world’s most emblematic luxury maisons, renowned for exceptional craftsmanship, innovation, and the art of travel. As an employer, the Maison offers a distinctive environment where heritage and modernity meet, inviting talents to contribute to a global culture of excellence across retail, design, craftsmanship, client experience, operations, and corporate functions. Louis Vuitton values curiosity, precision, creativity, and entrepreneurial spirit, supporting employees through international opportunities, learning pathways, and a strong commitment to savoir-faire. Its teams are united by a shared ambition to craft enduring desirability and deliver exceptional experiences worldwide.

Role & Responsibilities

• Act as principal liaison between European markets and central headquarters, assessing regional needs, advising on omnichannel opportunities, and disseminating best practices aligned with the strategic roadmap
• Translate the global omnichannel vision into market-specific actions tailored to EMEA regional requirements and operational capabilities
• Lead end-to-end omnichannel service implementations in stores, including Click & Collect, in-store returns, and remote selling, establishing KPI frameworks and monitoring execution effectiveness
• Analyze customer browsing behavior and user experience data to identify pain points and formulate data-driven recommendations for continuous service improvement
• Oversee the deployment and optimization of the LV App across EMEA, ensuring seamless execution of the central roadmap and app integration across all customer touchpoints
• Coordinate with headquarters and regional teams on cross-functional omnichannel initiatives, ensuring alignment with global strategic priorities and local market considerations
• Drive A/B testing, functional enhancements, and adoption metrics in collaboration with central product and regional operations teams to improve conversion rates
• Lead, train, and support the EMEA omnichannel community through content development, capability-building sessions, and community engagement activities to foster a proactive, collaborative mindset

Qualifications

• Minimum 5 years of professional experience in digital project management, omnichannel strategy, e-commerce, or customer experience optimization
• Demonstrated expertise in managing complex, cross-functional projects in international environments
• Strong analytical capabilities with proven ability to translate data and customer insights into actionable business recommendations
• Proficiency in project management tools (Jira, Confluence), data visualization, and business applications (PowerPoint, Excel)
• Fluent English proficiency required for interaction with multilingual senior stakeholders across regional and central teams

Skills

Experience

Minimum 5 years of hands-on experience in digital project management, omnichannel development, e-commerce operations, or customer experience design, with demonstrated success leading complex initiatives across multiple markets or organizational functions.

Education

Not specified

Workplace

Culture

Louis Vuitton fosters a culture rooted in heritage, craftsmanship, and a relentless pursuit of excellence, where employees contribute to one of the world’s most iconic luxury maisons. Its workplace environment combines creativity, precision, and international collaboration, offering teams the opportunity to grow within a brand that values innovation, client experience, and long-term savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.