Louis Vuitton Omni Service Executive
- Employment
- Full-Time
- Seniority
- Junior
- Department
- E-Commerce, Digital & Data Analytics
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 10, 2026
About Louis Vuitton
Louis Vuitton is a leading maison within LVMH, renowned for its heritage in luxury fashion and leather goods. The brand combines artisanal savoir‑faire with global retail and digital operations, offering a dynamic, high‑standards workplace that intersects creativity, client service and operational excellence.
Louis Vuitton seeks an Omni Service Executive in Shanghai, China to oversee lifestyle platforms and support omnichannel retail operations.
Role & Responsibilities
- Monitor and manage all lifestyle review platforms and online map listings; track, escalate and ensure timely resolution of platform issues.
- Provide day‑to‑day omnichannel operational support to retail stores, responding to store requests and coordinating customer and store feedback resolution.
- Liaise proactively with retail stakeholders and internal teams (Retail, Retail Operations, Digital Retail Operations) to drive issue‑solving and service alignment.
- Maintain accuracy and consistency of platform information; audit listings and update content as required.
- Log and summarise cases and trends, producing insights and recommendations to improve omni‑service delivery and customer experience.
Qualifications
- Bachelor’s degree; degree in E‑commerce, Business or Marketing preferred.
- 1–3 years’ experience in retail, omnichannel operations or customer service; luxury or FMCG experience advantageous.
- Proficient in Mandarin and English (spoken and written).
- Excellent interpersonal communication and stakeholder coordination skills.
- Strong attention to detail, proactive mindset and ability to learn quickly.
- Solid proficiency in Excel for data tracking and reporting.
Skills
Experience
1–3 years of relevant experience in retail operations, omnichannel/customer service or a related function; prior exposure to luxury or FMCG environments preferred.
Education
Bachelor’s degree required; E‑commerce, Business or Marketing degree preferred.
Workplace
This position is based in Shanghai, Shanghai, China.
Culture
Louis Vuitton cultivates a high‑performance, client‑centric culture rooted in artisan craftsmanship and creative excellence. The working environment is collaborative and fast‑paced, with strong cross‑functional teamwork between retail, digital and operations teams to uphold premium service standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Louis Vuitton, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Omnichannel Service Coordinator», «Omni Operations Specialist», «Customer Experience Operations Executive», «Retail Omni Service Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.